Shontae Willingham
Austell,GA
Summary
Highly skilled, intelligent, and meticulous individual seeking employment with a superb record of customer service and skills while working well with others. Fast learner, reliable, dependable,gain knowledge on company requirements on a day-to-day basis.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
North Atlanta Primary Care
09.2021 - 06.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Scheduled 20+ daily appointments using computerized calendars.
- Retrieved medical data for physicians and patients.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
Assistant Manager, Customer Service
T-Mobile
01.2017 - 06.2020
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
No Degree - Nursing
Chattahootchee Technical College
Marrietta, GA05-2026
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12-2020
Skills
- Data entry efficiency
- Word processing
- Customer service management
- Exceptional communication
- Administrative skills
- Customer service
- Registration
- Administrative support
Timeline
Front Desk Supervisor
North Atlanta Primary Care
09.2021 - 06.2023
Assistant Manager, Customer Service
T-Mobile
01.2017 - 06.2020
No Degree - Nursing
Chattahootchee Technical College
Associate of Science - Business Administration
Colorado Technical University
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