Mariah Gallardo
Santa Rosa,CA
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
11
11
years of professional experience
Work History
Front Desk Supervisor
Flamingo Hotel
Santa Rosa
10.2022 - Current
- Provided efficient guest greeting and directions to various amenities including the on-site restaurant, business center, and resort facilities.
- Provided excellent customer service by promptly answering numerous inquiries and booking reservations
- Developed and managed cash drawer spreadsheets
- Scheduled appointments for events coordinators, restaurant managers, and general managers
- Organized and coordinated interview schedules for front desk positions.
- Provided information on amenities offered by hotel and recommended top wineries, transportation, and local activities in Sonoma County
- Took card/cash payments and settled folios
- Utilized various CRM platforms including Opera, Alice, Expedia, Booking.com, SynXis; Proficient in Microsoft and Excel.
- Collaborated with sales team to maximize group bookings and special event reservations.
Assistant Property Manager
Stony Oak Village
Santa Rosa, CA
12.2024 - 01.2025
- Coordinated property maintenance schedules, ensuring timely completion of repairs and improvements.
- Assisted in managing tenant relations, addressing concerns and fostering positive community interactions.
- Implemented leasing strategies to optimize occupancy rates and enhance resident satisfaction.
- Oversaw rent collection processes, maintaining accurate financial records and addressing delinquent accounts.
Various Receptionist/Administrative Assistant assignments
Nelson Connects
Santa Rosa, CA
12.2020 - 12.2023
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff, optimizing office workflow.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Trained new reception staff on procedures and systems, promoting knowledge sharing and efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Loan Officer Assistant
American Financial Network
Santa Rosa, CA
02.2019 - 10.2022
- Managed multiple phone lines, effectively addressing customer queries and concerns within approved boundaries, ensuring seamless flow of communication with loan officers and departments.
- Authorized approval for loans.
- Obtained information related to the consumer loan origination process including ordering appraisals, environmental reports, credit reports, RESPA documents, preliminary title reports, customer identification verifications, UCC Searches, insurance information, flood certificates, and various other items.
- Prepared and maintained 'applications in process/pipeline reports'.
- Scheduled appointments for various loan officers.
- Completes clerical tasks such as filing, photocopying, faxing documents, scanning, and organizing and maintaining supplies.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
Head Bartender
Mi Tierra Linda
Santa Rosa, CA
02.2017 - 01.2019
- Mixed and created drinks according to projected business
- Provided fast, friendly, and professionally skilled service to all guests and beverage servers and constantly kept bar and work areas clean and sanitized.
- Crafted a diverse range of cocktails and beverages to enhance guest experience.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
- Developed and maintained strong relationships with regular patrons, fostering loyalty.
- Trained new bartenders on drink preparation techniques and customer service standards.
Assistant Front Office Manager
American Classic Tattoo
Petaluma, CA
05.2015 - 03.2017
- Greeted customers promptly while quickly determining their needs.
- Managed scheduling logistics for artists to optimize performance availability.
- Generated sales slips and contracts to facilitate customer transactions.
- Executed comprehensive cleaning, stocking, and organizing tasks within designated sales area.
- Engaged with customers in a sincere and friendly manner
- Managed appointment scheduling and cancellations via phone communication.
- Organized payroll and employee scheduled bookings—assisted manager with business inquiries and shipments.
Education
High School Diploma -
Piner High School
Santa Rosa, CA06.2012
Skills
- Data entry expertise
- Time management
- Reservations management
- Problem-solving skills
- Customer service management
- Data entry efficiency
- Training and mentoring
- Staff supervision
- Staff training and development
- VIP guest relations
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Assistant Property Manager
Stony Oak Village
12.2024 - 01.2025
Front Desk Supervisor
Flamingo Hotel
10.2022 - Current
Various Receptionist/Administrative Assistant assignments
Nelson Connects
12.2020 - 12.2023
Loan Officer Assistant
American Financial Network
02.2019 - 10.2022
Head Bartender
Mi Tierra Linda
02.2017 - 01.2019
Assistant Front Office Manager
American Classic Tattoo
05.2015 - 03.2017
High School Diploma -
Piner High School