Bryon White
Seattle,WA
Summary
Versatile in all aspects of Hotel Operations, adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 15 years in the hospitality industry. Experience managing front desk and housekeeping teams.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
The Alexis Royal Sonesta Hotel
09.2023 - Current
- Efficiently managed operations and addressed customer inquiries.
- Proactively upsold available rooms to maximize room revenue.
- Ensured staff followed policies and procedures consistently.
- Trained new employees for their roles and responsibilities.
- Resolved guest complaints while maintaining a positive image for the hotel brand.
- Coordinated with other departments to ensure all items were ready for incoming guests.
- Developed strong working relationships with other departments, fostering efficient communication between teams.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Hotel Field Examiner
Deloitte
03.2022 - 11.2022
- Completed thorough inspection processes with attention to detail.
- Executed standardized checklists and guidelines for consistent performance across all assignments.
- Improved client satisfaction by providing concise informative reports on findings and provided directions to available resources.
- Performed meticulous inspections on-site facilities to ensure compliance with necessary brand standards.
- Submitted weekly expenses for work related transactions.
- Scheduled and Secured weekly travel including: Flight, hotel and rental car.
Security Officer Supervisor
Kimpton Palladian Hotel
06.2021 - 03.2022
- Detailed incident reports, providing information for management review.
- Supervised all security officers, ensuring adherence to company policies.
- Monitored all entry points, preventing unauthorized entry.
- Reviewed camera and system feeds to alert proper respondents.
- Patrolled and monitored property hourly to ensure that it was secured.
Overnight Manager
Paramount Hotel
03.2020 - 06.2021
- Performed audit process on a nightly basis while hotel remained closed.
- Assisted with implementing health and safety procedures to prepare for re-opening to public guest use.
- Blocked and organized rooms for arriving guests to minimize impact on the housekeeping department.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
Housekeeping Supervisor
Kimpton Palladian Hotel
12.2018 - 10.2019
- Collaborated with front desk staff to address guest concerns and/or requests promptly.
- Managed scheduling, payroll for housekeeping staff.
- Adapted quickly to changes and/or emergencies without compromising guest experience.
- Coordinated cross-departmental projects with other teams to enhance overall hotel operations and guest satisfaction.
- Evaluated forecast to properly order supplies and products for department.
Front Desk Supervisor
Palladian Kimpton Hotel
05.2017 - 12.2018
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Ensured followed hotel policies and procedures consistently.
- Entered and updated proprietary guest information.
- Attended group resume meetings and communicated necessary information to front desk agents as needed.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to correspondences in a timely manner.
- Regularly updated hotel stats & market metrics, including guest feedback.
Skills
- Guest Relations
- Payroll
- Team Building and Supervision
- Inventory Management
- Training and Mentoring
- Administrative Skills
- Empathy and understanding
- Administrative support
- Scheduling and planning
- Creative Problem Solving
Timeline
Front Desk Supervisor
The Alexis Royal Sonesta Hotel
09.2023 - Current
Hotel Field Examiner
Deloitte
03.2022 - 11.2022
Security Officer Supervisor
Kimpton Palladian Hotel
06.2021 - 03.2022
Overnight Manager
Paramount Hotel
03.2020 - 06.2021
Housekeeping Supervisor
Kimpton Palladian Hotel
12.2018 - 10.2019
Front Desk Supervisor
Palladian Kimpton Hotel
05.2017 - 12.2018
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