Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Richards

Summary

Experienced restaurant server with over a decade of hospitality, known for proving exceptional customer service in high-volume dining establishments. Skilled in building rapport with guests, handling customer complaints, and maintaining a positive dining atmosphere. Proficient in various POS systems and committed to upholding food safety and sanitation standards.

Overview

18
18
years of professional experience

Work History

Banquet Server

The Alexis Royal Sonesta Hotel
10.2021 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Handled food and beverage orders for up to hundreds of guests, delivering prompt and friendly service.
  • Set up banquet tables and chairs based on event requirements.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.

Contact; Herney Cardenas 206-340-6736

Online Orders

Safeway
03.2010 - Current
  • Prepares and portions food for customers
  • Coordinates standards of quality food handling with proper sanitation standards
  • Keeps workstation and equipment clean, organized, sanitized, and sufficiently stocked
  • Providing top customer service in high volume department

Contact; Lee Trumann 425-226-7666

Server

Martha's Diner/Bakery
01.2007 - 04.2010
  • Recorded food and drink orders and served customer requests to the highest standard
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Explained menu items and suggested appropriate options for food allergy concern
  • Efficient and effective customer service contributed to improved rates of return business
  • Cleaned and reset tables promptly and efficiently for incoming customers, with noticeable impact on reduced wait times

Contact; Lindsey Luley 425-231-6555

Education

Associates Degree -

Bellevue College
Bellevue, WA
10.2013

High School Diploma -

Snohomish High School
Snohomish, WA
06.2010

Skills

  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work in fast-paced environment
  • Knowledge of food and beverage pairings
  • Cash handling and POS system experience
  • Upselling techniques

Timeline

Banquet Server

The Alexis Royal Sonesta Hotel
10.2021 - Current

Online Orders

Safeway
03.2010 - Current

Server

Martha's Diner/Bakery
01.2007 - 04.2010

High School Diploma -

Snohomish High School

Associates Degree -

Bellevue College
Samantha Richards