Austin Addison
Frederick,CO
Summary
Veteran Account Director successful at satisfying customer requirements and increasing account values through proactive responses to diverse needs. Specializing in high value accounts in the staffing industry. Seeking new opportunities in a new industry!
Overview
7
7
years of professional experience
Work History
Client Partnership Director
Aya Healthcare
08.2023 - Current
- Facilitated $16.3 million in annual billable revenue in new business sales
- Worked with clients/potential clients to establish staffing fulfillment plan including sale and implementation of technology platform
- Managed team of 4 account managers, 15+ recruiters and one marketing specialist to work synergistically to boost fulfillment and client satisfaction
- Worked with cross functional teams to develop more efficient business processes and operational workflows within division.
Sales Operations Manager
Lead Health
02.2023 - 08.2023
- Developed operational workflows for recruiters including automated resume building, lead distribution automation, vendor management, and process improvements for increase in 30% recruitment efficiency
- Created and developed customer engagement automations leading to a 20% increase in retention and 40% increase in referrals received.
Senior Recruiter
Lead Health
01.2022 - 02.2023
- Developed desk of 17 active placements in 7 months, generating revenue of $85,000 per week
- Led and trained a team of junior recruiters from 0 active placements to 15 active placements total in 4 months for a revenue increase of $64,000.
Regional Account Manager
AMN Healthcare
08.2017 - 01.2022
- Developed and managed portfolio of 25+ clients with 90+ active travelling therapists on assignment for weekly revenue stream of $320,000
- Developed Master Service Provider offering and transitioned 4 clients adding an additional revenue of $25,000 weekly.
Wellness Program Manager
Maxim Healthcare Services
07.2017 - 08.2018
- Managed and staffed seasonal Flu Shot programs for corporations totaling $1M+ revenue yearly
- Recruited and managed team of 50+ Registered Nurses including hiring, scheduling, and training
- New business development of 40,000 additional flu shots totaling $400,000 in revenue.
Education
Bachelor of Science - Business Administration, Management
University of Northern Colorado
Greeley12.2016
Skills
- Vendor Management
- Customer Success
- Account Management
- Customer Engagement
- Relationship Management
- Relationship Building
- Microsoft Office
- Staff Management
- Strategic Planning and Alignment
- Market Trends Analysis
- Customer Retention Strategies
- Contract Negotiation
Personal Information
Title: Client Partnership Director
Timeline
Client Partnership Director
Aya Healthcare
08.2023 - Current
Sales Operations Manager
Lead Health
02.2023 - 08.2023
Senior Recruiter
Lead Health
01.2022 - 02.2023
Regional Account Manager
AMN Healthcare
08.2017 - 01.2022
Wellness Program Manager
Maxim Healthcare Services
07.2017 - 08.2018
Bachelor of Science - Business Administration, Management
University of Northern Colorado