Austin Alexander
Thermal,CA
Summary
Shift leader with experience in restaurant operations, POS systems, cash handling, and inventory control. Strong in opening and closing procedures, food safety compliance, and team coordination to keep service running smoothly.
Overview
5
5
years of professional experience
Work History
Shift Leader
Salton City Travel Plaza
Salton City, California
06.2021 - Current
- Supervised shift staff in travel plaza food court service areas, mainly Kentucky Fried Chicken and Pizza Hut.
- Opened and closed Salton City Travel Plaza, Kentucky Fried Chicken and Pizza Hut registers and shift paperwork.
- Resolved customer complaints and service issues to enhance customer satisfaction during shift.
- Enforced safety, sanitation, and loss prevention procedures throughout the shift.
- Trained new team members on Kentucky Fried Chicken and Pizza Hut service standards.
- Coordinated cleaning of dining areas, and all of the restaurant's equipment and surrounding areas.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff.
- Reviewed orders to ensure quality and completeness before serving to customers.
- Supervised the cleaning of dining areas, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure adherence to company policies and maintain operational standards.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory by monitoring stock levels, ordering supplies, and ensuring product quality for service readiness.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored and maintained equipment to ensure operational efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Processed credit card payments and counted back change and currency with an accuracy rate.
Education
High School Diploma -
West Shores High School
Salton City, CA06-2021
Skills
- Restaurant management
- Procedural management
- Inventory management
- POS systems
- Cash handling
- Food safety
- Customer service training
Timeline
Shift Leader
Salton City Travel Plaza
06.2021 - Current
High School Diploma -
West Shores High School