Austin Allen
Richmond
Summary
Detail-oriented team player with strong problem solving skills eager to undergo any and all training provided to me. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate team-player with strong organizational skills eager to learn new things and start building a career right away. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
Gumenick Properties
03.2025 - Current
- Preformed compressor change outs on 1 1/2 - 2 ton systems
- Preformed outdoor installs
- Brazed fittings and pipe as well as pulling vacuums and pressure testing with nitrogen
- Preformed minor repairs such as capacitors, contactor's, fan motors, and indoor and outdoor coil cleaning
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Preformed minor electrical work including pulling wire, swapping outlets, and installing light fixtures.
- Preformed minor plumbing work including swapping out toilets, running new PVC pipe and hot water heater installations.
Service Technician
Gallery Residential
11.2024 - 03.2025
- Conducted thorough diagnostics on residential systems at Gallery Residential. Developed data-driven maintenance schedules, reducing emergency callouts.
- Fostered strong relationships with tenants and contractors at Gallery Residential. Coordinated complex repairs, ensuring minimal disruption to residents.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
HVAC Install Apprentice
Southern Goodman Mechanical
05.2024 - 11.2024
- Installation of HVAC systems in residential environment.
- Maintaining and cleaning company vehicle
- Carrying various materials and equipment to location
IT Support Specialist
Affinity Care of Virginia
06.2022 - 12.2023
- Completed troubleshooting at off-site locations.
- Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
Education
HS Diploma -
Penn Foster High school
01.2016
Skills
- Management Skills
- Teamwork
- Customer service
- Troubleshooting
- Critical Thinking
- Leadership
- Installation and repair
- Attention to detail
- Preventive Maintenance
Certification
EPA type II certification
Timeline
Service Technician
Gumenick Properties
03.2025 - Current
Service Technician
Gallery Residential
11.2024 - 03.2025
HVAC Install Apprentice
Southern Goodman Mechanical
05.2024 - 11.2024
IT Support Specialist
Affinity Care of Virginia
06.2022 - 12.2023
HS Diploma -
Penn Foster High school
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