Austin Ancell
La Habra,CA
Summary
Diligent customer service professional with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
CVS Health
01.2010 - Current
- Enforcing and upholding company polices and guidelines
- Helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.
- Sales and inventory management. Employee staffing, training, and development.
- Manage assignments for store associates. Manage payroll and scheduling weekly shifts
- Set up promotional and seasonal endcaps
- Other duties include emailing district management, Conducting conference calls and meetings, process truckloads, stocking products, ordering store supplies, work with outside vendors for promotions.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Social Media Intern
OC Hit Factory Music Studio
08.2017 - 12.2017
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Maintain strong social media and brand presence on Facebook, Instagram, and Yelp
- Develop online campaigns effectively increasing followers from zero to 400+
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
- Responded to comments, posts, and questions from various channels.
Education
B.A. - Communications
California State University Fullerton
Fullerton, CA01.2017
A.A. - Communications Studies
Fullerton College
Fullerton, CA01.2015
Skills
- Operations management
- Customer relations
- Systems management
- Workforce management
- Social media management
- Content scheduling
- Cash flow management
- Search engine optimization (SEO)
- Payroll administration
- Staff supervision
- Records management
- Problem-solving
- Employee relations
Certification
- B.A. Communications, California State University Fullerton, Fullerton, CA, 05/17
- A.A. Communications Studies, Fullerton College, 05/15
- Social Media Marketing, Hubspot, 01/21
- Google Analytics Certification, Google Skillshop, 01/21
Timeline
Social Media Intern
OC Hit Factory Music Studio
08.2017 - 12.2017
Operations Supervisor
CVS Health
01.2010 - Current
A.A. - Communications Studies
Fullerton College
- B.A. Communications, California State University Fullerton, Fullerton, CA, 05/17
- A.A. Communications Studies, Fullerton College, 05/15
- Social Media Marketing, Hubspot, 01/21
- Google Analytics Certification, Google Skillshop, 01/21
B.A. - Communications
California State University Fullerton
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