AUSTIN ATCHLEY
Shepherd,TX
Summary
A highly praised and hardworking team player with a strong aptitude for technology. Exceptional organizational and multitasking skills. Ambitious individual ready to apply knowledge and abilities to any challenge that comes their way.
Overview
4
4
years of professional experience
Work History
Cashier
Liquor Store
01.2025 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Organized and replenished shelves with merchandise from shipments.
Service Desk Analyst
Provalus
10.2024 - 01.2025
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Team Associate
Walmart
08.2022 - 07.2024
- Consistently arrived punctually for scheduled shifts.
- Facilitated open lines of communication among customers, supervisors, and team members.
- Collaborated with other employees to meet sales targets and deadlines
- Assisted new employees during training sessions
- Performed opening and closing duties, including store cleaning and restocking
- Provided excellent customer service through solving problems and answering questions
Team Leader
Jack in the Box
02.2021 - 07.2022
- Delegated tasks to team members according to project requirements and employee strengths
- Assisted in the recruitment and onboarding of new team members
- Took appropriate measures to correct service quality deficits
- Resolved problems and escalated high level issues to supervisor within established timeframes
Education
High school or equivalent - undefined
Shepherd High School
Shepherd, TX06.2021
Skills
- Guest satisfaction
- Attention to detail
- Technical support
- Stocking and replenishing
- Complex problem solving
- Computer skills
- Teamwork and collaboration
Timeline
Cashier
Liquor Store
01.2025 - Current
Service Desk Analyst
Provalus
10.2024 - 01.2025
Team Associate
Walmart
08.2022 - 07.2024
Team Leader
Jack in the Box
02.2021 - 07.2022
High school or equivalent - undefined
Shepherd High School
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