Austin Baker
Summary
At Big Lots, a Lead Support Associate excelled in enhancing customer satisfaction and team efficiency through expert product knowledge and empathetic service. Demonstrated exceptional skills in money handling and active listening, significantly improving transaction accuracy and resolving customer issues swiftly. Trained new staff, ensuring adherence to company policies and boosting overall service quality. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Lead Support Associate
Big Lots
316 Cornelia Street Plattsburgh NY 12901
06.2018 - Current
- Enhanced customer satisfaction by providing timely and efficient support to clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained new personnel regarding company operations, policies and services.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Communicated with customers and team members to solve problems.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Beekmantown High School
West Chazy, NY06.2018
Skills
- Documentation And Reporting
- Feedback Management
- Empathy and Active Listening
- Teamwork and Collaboration
- Customer Service
- Money handling abilities
- Work Prioritization
- Product and service knowledge
- Policies and Procedures Adherence
- Product Recommendations
- POS Systems and Ordering Platforms
- Product Education
Timeline
Lead Support Associate
Big Lots
06.2018 - Current
High School Diploma -
Beekmantown High School