Austin Baker
Wenona
Summary
Telecommunicator with extensive expertise in managing emergency response communications, ensuring rapid and efficient dispatch operations. Demonstrates exceptional multitasking and critical thinking abilities, fostering seamless coordination with first responders and law enforcement. Committed to enhancing operational efficiency, safety, and quality assurance through detail-focused strategies and collaborative efforts. Ensures seamless team collaboration and adapts easily to changing situations. Reliable and results-driven, with focus on delivering high-quality service and supporting team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telecommunicator
BuEComm
Princeton, IL
11.2023 - Current
- Coordinate emergency response communications, implement standardized protocols, and maintain detailed incident logs while ensuring rapid response times
- Oversaw training programs for new telecommunicators, improving onboarding process and team performance.
- Handle multiple emergency calls simultaneously while maintaining composure and accuracy, leading to improved dispatch efficiency
- Provide calm, clear guidance to callers in distress while coordinating with emergency response teams to ensure optimal outcomes
- Partner with first responders, law enforcement, and medical teams to facilitate seamless emergency response coordination
Farm Hand
Badeland Dairy Farm
Varna, IL
01.2020 - 09.2024
- Managed daily dairy operations including milking, feeding, and health monitoring of 150+ cattle while maintaining strict sanitation protocols and quality standards.
- Collaborated with team members during peak seasons, ensuring smooth operations through effective communication and resource management.
- Documented and analyzed daily milk production metrics, identifying patterns to enhance output while maintaining quality standards
Welder
GEM Equipment
Roanoke, IL
02.2023 - 11.2023
- Operated advanced welding equipment to join metal components, maintaining precise specifications and quality standards while adhering to safety protocols
- Interpreted technical blueprints and specifications to deliver precise welding solutions, ensuring structural integrity and durability
- Performed quality control inspections on completed welds, documenting defects and implementing corrective measures to maintain high standards
Store Receptionist
Condit’s Ranch
Putnam, IL
05.2014 - 03.2020
- Managed front desk operations while fostering positive client relationships, coordinating daily schedules, and resolving customer inquiries with professional care
- Streamlined filing systems and maintained accurate records, resulting in enhanced operational efficiency and reduced document retrieval time
Education
Associates in Welding - East Peoria
Midwest Technical Institute
East Peoria, IL02.2023
Skills
- Quality Assurance
- Multitasking
- Operational Efficiency
- Customer Service
- Critical Thinking
Certification
LEADS
Communications Training Officer (CTO)
Emergency Medical Dispatch (EMD)
CPR
Approaching Alzheimer's
Law Enforcement Dispatch
Fire Service Dispatch
FEMA IS-100.C, IS-200.C, IS-700.B, IS-800.D
Timeline
Telecommunicator
BuEComm
11.2023 - Current
Welder
GEM Equipment
02.2023 - 11.2023
Farm Hand
Badeland Dairy Farm
01.2020 - 09.2024
Store Receptionist
Condit’s Ranch
05.2014 - 03.2020
Associates in Welding - East Peoria
Midwest Technical Institute