Ian McRoy
Tampa,FL
Summary
Successful at taking emergency and non-emergency calls in a professional and efficient manner. Knowledgeable understanding of maps, and how to route units to calls of service. Proficient in advising units of pertinent information in a timely manner and assisting units.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecommunicator
Highlands County Sheriff's Office
09.2022 - Current
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Followed established protocols for professional handling of emergency situations.
Golf Cart Attendant
Sun N' Lake Golf Club
08.2020 - 09.2022
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
Education
High School Diploma -
Sebring High School
Sebring, FL05.2021
Skills
- Telecommunications Equipment
- Information Documentation
- Map Reading Skills
- National Crime Information Center (NCIC)
- Dispatch First Responders
- Prioritizing Effectively
- Quality Assurance Requirements
- Teamwork and Collaboration
- Computer-Aided Dispatching
Certification
- Florida 911 PST Telecommunicator
- FCIC/NCIC Certified
- American Heart BLS CPR Certified
Timeline
Telecommunicator
Highlands County Sheriff's Office
09.2022 - Current
Golf Cart Attendant
Sun N' Lake Golf Club
08.2020 - 09.2022
High School Diploma -
Sebring High School
- Florida 911 PST Telecommunicator
- FCIC/NCIC Certified
- American Heart BLS CPR Certified
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