Derrick Wallace Jr.
Charlotte,NC
Summary
Dynamic professional with extensive experience in emergency telecommunications at the Charlotte Police Department, excelling in public safety communications and problem-solving. Proven ability to manage logistics and customer service in high-pressure environments, ensuring timely delivery and effective conflict resolution. Committed to maintaining professionalism and operational excellence in all interactions.
Overview
20
20
years of professional experience
Work History
Telecommunicator
Charlotte Police Department
Charlotte, USA
12.2012 - Current
- Maintain a professional and compassionate demeanor at all times during extremely high profile calls to ensure accurate information is obtained for an adequate response
- Dispatch the proper emergency units using a computer-aided dispatch system in accordance with established procedures
- Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders
- Effectively communicate with all levels of management
- Punctual & dependable
Part Time
Keith YMCA
Charlotte, USA
11.2012 - 03.2013
- Represent the YMCA, with appropriate relationships with members and youth
- Assist with set up and take down of athletic equipment
- Assist with the organization, leadership, direction and emergency response team to the sports events
- Monitor gym or fields during practices and reporting any negative behavior to proper channels
- Diffuse conflict situations involving parents, coaches and players
Bulk Delivery Driver
Staples Corporation
Charlotte, USA
05.2008 - 05.2012
- Organize and load product for delivery
- Deliver product per customer requirements
- Accept returns from customer, completing appropriate paperwork
- Address and resolve customer feedback as appropriate
- Maintain cleanliness of vehicle, perform pre-trip vehicle inspections and report any maintenance problems to supervisor
- Engage in safe work practices
Expedited freight
K&L Freight Management
Charlotte, USA
05.2006 - 05.2008
- Planned and managed logistics, transportation, and customer services
- Maintain contact w/vendors, shipping companies while deliveries are in route
- Address any problems or complaints that may arise quickly and amicably
- Track transport and delivery timelines and meet all deadlines
- Deliver all purchase orders to vendors either by fax, overnight mail or email
Loan Officer
Hearthside Lending Corporation
Charlotte, USA
06.2005 - 04.2006
- Sold mortgages including new purchase, refinance, home equity lines of credit, and government sponsored loans
- Generated new business through presentations to customers and follow-up
- Actively managed continuous pipeline ranging from 15-20 loans on average
- Counseled prospective customers regarding appropriate mortgage programs
- Maintain product knowledge, stay up-to-date on changes to market conditions
Education
Diploma -
West Charlotte High
2219 Senior Dr. Charlotte NC 2821606-1985
Skills
- Police Emergency Telecommunications
- Public Safety Dispatching
- Public Safety Communications
- Criminal Information Systems
- Sales Coordinator
- Expedited Freight Management
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Customer service
- Emergency response
- Communication skills
- Problem solving
- Dispatch procedures
References
Available Upon Request
Military Service
United States Air Force, E-4 Sergeant - Morse Systems Operator, 1985-1989, Honorable Discharge
Timeline
Telecommunicator
Charlotte Police Department
12.2012 - Current
Part Time
Keith YMCA
11.2012 - 03.2013
Bulk Delivery Driver
Staples Corporation
05.2008 - 05.2012
Expedited freight
K&L Freight Management
05.2006 - 05.2008
Loan Officer
Hearthside Lending Corporation
06.2005 - 04.2006
Diploma -
West Charlotte High
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