TRACIE MADDOX
Henderson,NC
Summary
A detailed, well organized, self-starter with over 12 years of experience as a Telecommunicator. Ability to coordinate numerous assignments concurrently. Excellent communication skills with peers and the public
Overview
19
19
years of professional experience
Work History
Telecommunicator
Franklin County 911
Louisburg, NC
12.2021 - Current
- Functioned as primary point of contact for emergency and non-emergency calls, utilizing CAD systems and radios to ensure effective communication.
- Managed 911 and non-emergency call responses, assessing emergency types and dispatching suitable units.
- Executed rapid and precise information gathering and recording processes, demonstrating proficiency in typing at 30–45+ wpm.
- Managed dispatch and coordination of emergency services (police, fire, EMS) in accordance with established protocols.
- Assisted in delivering pre-arrival instructions, including CPR training. Recorded detailed logs and reports to track compliance and readiness.
- Utilized computer-aided dispatch (CAD) systems, radio consoles, and mapping tools to monitor and coordinate field units.
Telecommunicator
Vance County 911
Henderson, NC
10.2019 - 10.2021
- Functioned as primary point of contact for emergency and non-emergency calls, utilizing CAD systems and radios to ensure effective communication.
- Managed 911 and non-emergency call responses, assessing emergency types and dispatching suitable units.
- Executed rapid and precise information gathering and recording processes, demonstrating proficiency in typing at 30–45+ wpm.
- Managed dispatch and coordination of emergency services (police, fire, EMS) in accordance with established protocols.
- Assisted in delivering pre-arrival instructions, including CPR training. Recorded detailed logs and reports to track compliance and readiness.
- Utilized computer-aided dispatch (CAD) systems, radio consoles, and mapping tools to monitor and coordinate field units.
Telecommunicator
NC Wildlife Resource Commission
Raleigh, NC
02.2015 - 09.2019
- Managed statewide communication with other law enforcement agencies on hunting, fishing, boating, and trapping violations. Coordinated with Wildlife officers to ensure timely response to reported incidents. Educated the public on local rehabilitation resources and compliance with regulations. Also, in communication with the Coast Guard and Inland Fisheries
Administrative Assistant
Warren County Schools
Warrenton, NC
07.2007 - 02.2011
- Oversaw management of 120 student records. Developed individualized schedules for each student. Executed purchase orders via e-procurement system. Supervised inventory control for books and office supplies. Administered payroll functions. Coordinated correspondence among parents, staff, and central office.
Education
Associate of Applied Science - Special Education
VGCC
Henderson, NC08.1989
Graduated - undefined
Warren County High
01.1987
Skills
Type 50 wpm
DCI/NCIC certified
Electronic Warrants Access
CPR certified
Emergency Medical Dispatcher
Emergency Fire Dispatcher
Emergency Police Dispatcher
Telecommunicator Certified through Sheriff’s Traing and Standards
Timeline
Telecommunicator
Franklin County 911
12.2021 - Current
Telecommunicator
Vance County 911
10.2019 - 10.2021
Telecommunicator
NC Wildlife Resource Commission
02.2015 - 09.2019
Administrative Assistant
Warren County Schools
07.2007 - 02.2011
Graduated - undefined
Warren County High
Associate of Applied Science - Special Education
VGCC