Cymbal Garza
Markham,TX
Summary
Talented Telecommunications Engineer with experience delivering leadership and guidance in development and operation of innovative technology programs and systems for customers. Broad background in voice and data systems, infrastructure and secure technology.
Overview
7
7
years of professional experience
Work History
Telecommunicator
City Of Bay City, Tx
11.2023 - Current
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
- Streamlined communication between departments, ensuring efficient coordination during emergencies.
- Maintained high-quality records of all dispatched calls for future reference and analysis.
- Maximized caller safety by providing clear instructions for emergency situations.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
Elderly Caregiver
Nurse Next Door
08.2023 - 11.2023
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
Solar Panel Installer
TIC
05.2023 - 11.2023
- Enhanced solar panel system efficiency by conducting thorough site evaluations and creating customized installation plans.
- Reduced installation times by streamlining processes and effectively managing resources.
- Improved customer satisfaction by providing clear communication and timely updates throughout the project lifecycle.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
Clerk
Happy Services
01.2017 - 11.2023
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Firewatch
STP Nuclear Plant
02.2022 - 05.2023
- Enhanced safety by conducting thorough area inspections and identifying potential fire hazards.
- Implemented effective emergency response plans for various situations, reducing injury risk and property damage.
- Maintained accurate records of fire watch activities, ensuring regulatory compliance and facilitating efficient communication with supervisors.
- Collaborated with other security personnel to maintain a secure environment for employees and visitors.
- Provided timely reports to management on any observed safety violations or potential hazards, allowing for prompt corrective action.
Education
GED -
Texas Edudation Agency
TexasSkills
- Telephony
- Multi-Line Telephone Systems
- Inbound Customer Service
- Information Gathering
- Deescalation
- Client Documentation
- Data Confidentiality
- Meal Preparation
- Equipment Inspections
- Work Order Completion
- Electrical Wiring
- Cash Management
- File Maintenance
- Quality Control
- Customer Satisfaction
Timeline
Telecommunicator
City Of Bay City, Tx
11.2023 - Current
Elderly Caregiver
Nurse Next Door
08.2023 - 11.2023
Solar Panel Installer
TIC
05.2023 - 11.2023
Firewatch
STP Nuclear Plant
02.2022 - 05.2023
Clerk
Happy Services
01.2017 - 11.2023
GED -
Texas Edudation Agency
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