Kayla Bible
Clifton,TX
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Certified Telecommunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecommunicator
Bosque County Sheriff's Office
07.2023 - Current
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Installed, maintained and supported voice/data applications.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Telecommunicator
Woodway Public Safety Department
06.2023 - 07.2023
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Installed, maintained and supported voice/data applications.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Followed established protocols for professional handling of emergency situations.
- Answered calls from automatic routing system and took basic information from callers.
- Provided on-the-job training and coaching to develop new dispatchers.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assisted callers in emergency situations with appropriate information and support.
Telecommunicator
Bosque County Sheriff's Office
08.2021 - 06.2023
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Installed, maintained and supported voice/data applications.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Waitress
Johnny's Place
08.2018 - 04.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waitress
Texas Roadhouse
05.2020 - 06.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree - Physical Therapy Assistance
McLennan Community College
Waco, TXHigh School Diploma -
Clifton High School
Clifton, TX05.2012
Skills
- Inbound Customer Service
- Telephony
- Multi-Line Telephone Systems
- Deescalation
- Customer Service
Certification
- FTO - Certified Field Training Officer
- Certified Basic Instructor
- CPR License
- EMD - Emergency Medical Dispatch
- Licensed Basic Jailer
- Licensed Intermediate Telecommunicator
Timeline
Telecommunicator
Bosque County Sheriff's Office
07.2023 - Current
Telecommunicator
Woodway Public Safety Department
06.2023 - 07.2023
Telecommunicator
Bosque County Sheriff's Office
08.2021 - 06.2023
Waitress
Texas Roadhouse
05.2020 - 06.2020
Waitress
Johnny's Place
08.2018 - 04.2022
No Degree - Physical Therapy Assistance
McLennan Community College
High School Diploma -
Clifton High School
- FTO - Certified Field Training Officer
- Certified Basic Instructor
- CPR License
- EMD - Emergency Medical Dispatch
- Licensed Basic Jailer
- Licensed Intermediate Telecommunicator
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