Austin Baldwin
Lewis Center,Ohio
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Taco Bell Restaurant. Excelled in employee training and customer service, demonstrating exceptional interpersonal skills and decision-making abilities. Skilled in cash handling and fostering a positive work environment, significantly contributing to operational excellence without compromising quality.
Overview
5
5
years of professional experience
Work History
Shift Manager
Taco Bell Restaurant
8440 North High Street
05.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Member
Steak and Shale
8800 Owenfield Dr, Powell, Ohio
07.2019 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Olentangy Orange High School
Lewis Center, OH05.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Team Development
- Delegating Work
- Interpersonal Skills
- Inventory Control
- Payment Processing
Timeline
Shift Manager
Taco Bell Restaurant
05.2022 - Current
Crew Member
Steak and Shale
07.2019 - 12.2021
High School Diploma -
Olentangy Orange High School