Summary
Overview
Work History
Education
Skills
Timeline
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Austin Ballou

Colerain Twp,Ohio

Summary

Dedicated sales professional with a proactive approach to enhancing selling strategies and customer relationships. Proven track record of driving revenue growth and elevating customer satisfaction. Eager to leverage acquired knowledge to excel in diverse sales environments. Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales.

Overview

7
7
years of professional experience

Work History

Senior Customer Sales Representative

Gateway Logistics
10.2021 - Current
  • Spearhead Truckload, LTL, and Intermodal sales initiatives, consistently exceeding revenue targets
  • Initiate RFPs, onboard new clients, and ensure seamless customer experiences
  • Resolve logistical issues promptly, conduct customer satisfaction calls, and maintain relationships using CRM
  • Skillfully manage a $1M+ book of business, demonstrating exceptional account management prowess
  • Develop and implement tailored sales stratgery, resulting in a 10% increase in client acquisitions quarterly
  • Collected customer information and analyzed customer needs to recommend potential products or services

Store Manager

Reebok
05.2017 - 10.2021
  • Cultivated a high-performing sales culture, driving store performance and surpassing sales goals
  • Nurtured a safe, inclusive work environment, resulting in increased employee retention rates
  • Oversaw end-to-end business operations: sales performance, inventory, and staff management
  • Provided leadership on the sales floor, coaching and empowering the team to achieve their goals
  • Implemented targeted promotional events, elevating sales by 15% during peak periods

Floor Manager

McDonald's
01.2017 - 05.2017
  • Managed high-volume shifts with multiple employees, ensuring seamless operations
  • Handled significant cash transactions and managed cash drawers and safe
  • Addressed customer concerns, tracked inventory, and managed waste efficiently
  • Introduced upselling training resulting in a 12% increase in average order value within two months

Education

Bachelor of Science - Commerce, Small Business Management

Miami University
2019

Skills

  • Proven ability to foster genuine customer connections, ensuring exceptional
  • Service delivery
  • Expertise in driving customer satisfaction and cultivating lasting professional
  • Relationships
  • Proficient in implementing effective sales strategies and delivering superior
  • Account management
  • Exceptional relationship-building skills, establishing rapport and trust to drive
  • Long-term client partnerships

Timeline

Senior Customer Sales Representative

Gateway Logistics
10.2021 - Current

Store Manager

Reebok
05.2017 - 10.2021

Floor Manager

McDonald's
01.2017 - 05.2017

Bachelor of Science - Commerce, Small Business Management

Miami University

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Austin Ballou