Austin Bell
Atlanta,GA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Greystar Property Management
11.2024 - Current
- Led leasing team to exceed occupancy goals through effective marketing strategies and resident engagement initiatives.
- Drove Occupancy and Trend up within 8 months from 89% to 96%.
- Developed comprehensive training programs for new leasing agents, enhancing team performance and service quality.
- Streamlined application processing procedures, reducing turnaround time and improving tenant satisfaction rates.
- Analyzed market trends to optimize rental pricing, ensuring competitive positioning within the local market landscape.
- Managed lease negotiations and renewals, ensuring compliance with company policies and local regulations.
- Collaborated with local real estate agents to expand network reach and increase referral opportunities for potential tenant leads.
- Organized community events for residents, fostering a sense of belonging and enhancing overall satisfaction among tenants.
- Ora Power Rankings Elite 1% in 2024 and 2025
- Reputation 900 Winners 2024 and 2025.
- Assisted in budget preparation and expense tracking for operational efficiency.
IT Contractor
Trulieve
04.2021 - 12.2024
- Managed Over 50 Support Tickets Daily
- Helped On Board 3500+ employees to new systems
- Developed and implemented IT infrastructure solutions to enhance operational efficiency.
- Led cross-functional teams in deploying software upgrades and system enhancements.
- Managed vendor relationships to ensure quality service delivery and compliance.
- Streamlined troubleshooting processes, improving response times for technical support requests.
- Oversaw IT project lifecycles from initiation to completion, ensuring alignment with business goals.
Multi-Site Leasing Manager
MAA
07.2022 - 11.2024
- Garden Style, Mid Rise & High Rise Complex Experience
- Lease Up Experience
- Developed and implemented marketing strategies to increase occupancy rates
- Managed and coordinated the day -to- day operations of the leasing office for a 700 unit Garden style & 425 unit Mid rise locations.
- Star Sales Employee 2023 & 2024 (100+ Leases Signed)
- Raised Occupancy from 88%-98% within 8 months
- Yardi, Rent Cafe, CRM, Rent Ready, Funnel, Sight Plan Experience
- Build, manage, and develop a Leasing team comprised of four personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
IT Customer Service Rep
Trulieve
03.2021 - 06.2022
- Assist in application and hardware rollouts as needed; Office 365, SharePoint, networking equipment.
- Collaborated with team members to streamline service processes, improving response times and operational efficiency.
- Assisted in new store spin-ups installing POS, Network Printers and Network Configurations.
- Utilized problem solving and troubleshooting skills to resolve customer issues
- Recorded all customer interactions and service requests in the company database
- Created detailed reports of customer interactions and service requests
- Suggested and implemented solutions to improve customer service processes and procedures
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Sales And Marketing Specialist
Sprint
12.2018 - 03.2021
- Developed Opening and Closing procedures and daily store operations, including cash handling, inventory count, deposits and crisis management.
- Introduced mobile payments and mobile shopping that increased sales by 30%.
- Maintain a keen understanding of industry trends affecting clients, and using the trends to make strategic recommendations.
- Developed and implemented strategic sales plans to achieve company goals
- Conducted market research and analyzed customer data to identify trends and opportunities
- Created and managed campaigns to drive sales and increase customer loyalty
Retail Sales Manager
T-Mobile
08.2015 - 10.2018
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Drive marketing strategies to solicit new business, including outbound calling, emailing and social media.
- Proven track record of success managing retail sales teams to exceed performance goals
- Excellent communication and interpersonal skills, with a focus on building productive relationships with customers and team members
- Managed 15+ retail associates in a fast paced retail environment, providing guidance and ensuring exceptional customer service
- Collaborated with marketing team to create promotional campaigns to increase customer traffic
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Recruited, hired and trained 27 associates to develop into productive team members with excellent product knowledge.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor - Computer Science
Kennesaw State University
Atlanta, GA12-2022
Skills
- Operational reporting
- Social media marketing
- Telephone sales
- Performance optimization strategies
- Strong negotiation skills
- Property inspections
- Fair housing regulations
- Conflict resolution
- Telephone and email etiquette
- Cash handling
Accomplishments
- Install Store Front Network and POS System Across the South East Region (Trulieve)
- Regional Agent of the Year Greystar
- Regional Sales Leader T-Mobile
- Achieved Innovator of the Year by introducing Funnel for CRM tasks.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Salesforce
Network Trouble Shooting
Active Directory
Service Now
Zendesk
Microsoft Office Suite
Certification
AWS Certified Cloud Practitioner Metnology October 2021
Apple Certified Support Professional (ACSP) Sprint December 2020
Microsoft 365 Fundamentals Metnology December 2021
Windows Metnology July 2021
Timeline
Assistant Property Manager
Greystar Property Management
11.2024 - Current
Multi-Site Leasing Manager
MAA
07.2022 - 11.2024
IT Contractor
Trulieve
04.2021 - 12.2024
IT Customer Service Rep
Trulieve
03.2021 - 06.2022
Sales And Marketing Specialist
Sprint
12.2018 - 03.2021
Retail Sales Manager
T-Mobile
08.2015 - 10.2018
Bachelor - Computer Science
Kennesaw State University