Olivia Ware Jones
Community Manager
Lansing
Summary
Engaging Community Manager known for high productivity and efficient task completion. Possess specialized skills in social media management, content creation, and crisis communication. Excel in interpersonal communication, empathy, and adaptability, ensuring thriving online communities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Property Manager
KMG PRESTIGE, INC.
East Lansing
07.2025 - 10.2025
- Assisted property manager in overseeing daily operations of residential and commercial properties
- Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
- Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs
- Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
- Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
Community Manager
Priderock Capital Management
Colorado Springs
10.2023 - 12.2024
- Ensured lease compliance, minimizing disputes, and safeguarding assets.
- Elevated tenant satisfaction through proactive property care.
- Cultivated a welcoming community by strengthening tenant relations.
- Fostered strong tenant relationships through regular communication, enhancing community engagement and overall satisfaction.
- Streamlining operations and achieving noticeable gains in efficiency.
- Conducted thorough lease compliance audits, significantly reducing disputes and protecting company assets.
- Coordinated maintenance efforts with contractors, ensuring timely repairs and reinforcing tenant trust in property management.
- Developed a feedback system to capture tenant insights, driving substantial improvements in service delivery and loyalty.
Community Manager
Life Bridge Management
Colorado Springs
03.2021 - 09.2023
- Establish competitive rental rates, boosting tenant retention and occupancy by 5%.
- Manage daily operations, doubling income through precise budget management.
- Conduct thorough tenant screenings, achieving zero turnover and enhancing tenant quality.
- Analyzed market data to adjust rental strategies, resulting in noticeable gains in occupancy rates and overall profitability.
- Coordinated with maintenance teams to address tenant concerns promptly, strengthening relationships and fostering a community-oriented environment.
- Evaluated market trends to refine rental pricing strategies, leading to enhanced occupancy and improved overall revenue.
- Streamlined tenant screening processes, achieving zero turnover and elevating tenant quality significantly.
Education
High school diploma -
New Horizon
Colorado Springs, CO 08.2001 - 05.2005
Skills
- Productivity software
- Organizational skills
- Training
- Staffing management
- Microsoft Outlook
- Accounts payable
- Computer literacy
- Lease compliance
- Tenant relations
- Property inspection's
- Market analysis
- Tenant screening
- Community engagement
- Lease negotiation
- Vendor management
- Marketing strategy
- Vacant unit monitoring
- Accounting oversight
- Tenant conflict resolution
- Housing regulations
- Legal notice preparation
- Operational efficiency
- Occupancy optimization
- Communication skills
- Financial reporting
- Property management
- Multitasking and organization
- Facility repair reporting
- Employee performance management
- Financial budgeting and reporting
- Staff training
- Time management
- Social media management
- Payment processing
- Verbal and written communication
- Leasing strategy development
- Proficient in Yardi, Onesite, Appfolio, Entrada, Rentcafe
- Property safety
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Property Manager
KMG PRESTIGE, INC.
07.2025 - 10.2025
Community Manager
Priderock Capital Management
10.2023 - 12.2024
Community Manager
Life Bridge Management
03.2021 - 09.2023
High school diploma -
New Horizon
08.2001 - 05.2005