Austin Belue
Winter Garden,Fl.
Summary
To provide the best guest service there is to offer and to excel in any task presented to me. I strive for excellence and want to show my craftsmanship in my quality of work ethic.
Overview
7
7
years of professional experience
Work History
Bartender
Norwegian Cruise Lines
01.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Barback
Hard Rock Café
01.2022 - 02.2023
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash
- Resolved guest complaints to maintain complete customer satisfaction
- Worked in close collaboration with team members to ensure customers received high-quality service
- Made friendly conversation with customers to provide enjoyable bar experience
- Maintained clean and orderly appearance throughout kitchen and dining area
- Studied bartenders to learn recipes for different mixed cocktails.
Server
Bonefish Grill Restaurants
02.2021 - 01.2022
- Greeted customers, answered questions and recommended specials to increase profits
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Brought wine selections to tables with appropriate glasses and poured for customers.
Supervisor
Humbl
07.2019 - 03.2020
- Monitored employee productivity to provide constructive feedback and coaching
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Oversaw food preparation, production and presentation according to quality standards
- Supervised team of 8 employees in upscale establishment, maintaining positive and productive atmosphere to enhance employee experience.
Attractions Attendant
Walt Disney World Resort
08.2017 - 06.2019
- Provided physical assistance to visitors getting onto and off of rides
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Trained new employees on ride operations, pointing out safety mechanisms and features.
Lifeguard
Universal Orlando Resorts
11.2016 - 06.2019
- Monitored behaviors for safety violations and took steps to prevent further violations
- Administered first aid and CPR in response to life-threatening situations
- Identified emergency situations or potential drownings and entered water for lifesaving measures
- Used training and medical supplies to examine injured people and administer first aid.
Education
Bachelor's Degree in Computer Animation -
Full Sail University
01.2019
Skills
- Promoting and maximizing beverage sales
- POS Systems
- Upselling products
- Verbal and Written Communication
- Customer Service and Rapport
- Flexible and Adaptable
- Teamwork and Collaboration
- Able to multitask and perform essential duties as needed
- First Aid and CPR
- Calm Under Pressure
- Customer Service
- Team Leadership
- Creative Problem Solving
- Experience in high volume resort settings and hospitality industries
- Ability to use Microsoft Word and various products
- TIPS Certified
Timeline
Bartender
Norwegian Cruise Lines
01.2023 - Current
Barback
Hard Rock Café
01.2022 - 02.2023
Server
Bonefish Grill Restaurants
02.2021 - 01.2022
Supervisor
Humbl
07.2019 - 03.2020
Attractions Attendant
Walt Disney World Resort
08.2017 - 06.2019
Lifeguard
Universal Orlando Resorts
11.2016 - 06.2019
Bachelor's Degree in Computer Animation -
Full Sail University
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