Austin Bertrand
Vancouver,USA
Summary
I am seeking a responsible position that will provide me with a valuable experience, where my proven ability and a commitment to professionalism would be of value. My positive attitude, proactive work ethic and creativity will prove to be a quality asset to your company.
Overview
9
9
years of professional experience
Work History
Pet food specialist
All Natural Pet Supply
Vancouver, WA
02.2025 - 02.2026
- Retail Sales
- Specialty Sales
- Customer Service
Escape Room Game Master
NWEE
Vancouver, WA
01.2023 - 09.2024
- Introducing the players to the game, monitoring their progress, controlling the pace of the game, creating and building excitement, and debriefing the players at the end of the game
- Time Management with resetting rooms quickly, daily on call schedule, and game bookings.
- Trained new Game Masters on rules, systems, and conflict resolution strategies for effective game management.
Closing Team Lead
Target
Vancouver, WA
03.2021 - 09.2021
- Play an integral role in customer service and overall sales numbers
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Supervised closing team operations, ensuring efficient execution of end-of-day processes.
- Trained and mentored staff on best practices for closing procedures and compliance.
- Led initiatives to maintain store standards, ensuring a safe and organized environment during close-out periods.
Specialty Sales Team Lead
Target
Vancouver, WA
06.2019 - 03.2021
- Play an integral role in customer service and overall sales numbers
- Led sales initiatives to enhance team performance and exceed sales targets.
- Trained and mentored team members, fostering skills development and collaboration.
- Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
- Developed customer engagement tactics that improved satisfaction and loyalty rates.
- Coordinated promotional events to drive foot traffic and increase brand awareness.
Guest Advocate Lead
Target
Vancouver, WA
03.2019 - 06.2019
- Play an integral role in customer service and overall sales numbers
- Delivered exceptional customer service by actively engaging with guests and addressing inquiries.
- Assisted in managing checkout processes, ensuring efficient transactions and minimizing wait times.
- Trained new team members on operational procedures, fostering a collaborative work environment.
Tech Team Member
Target
Vancouver, WA
03.2018 - 03.2019
- Play an integral role in customer service and overall sales numbers
- Welcomed guests and assisted in adapting communication styles to build trust and rapport. Supported tech solutions through customer engagement with mobile activations and electronics purchases. Influenced positive guest experiences by offering tailored assistance.
Cashier
Burgerville
Vancouver, WA
09.2016 - 02.2018
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Education
High school diploma -
Skyview
Vancouver, WA06-2018
Skills
- Cash Handling
- Time Management
- Guest Services
- Customer service
- Sales
- Teamwork
- Marketing and promotion
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Team leadership
- Adaptability and flexibility
- Team building
- Relationship building
- Hiring and onboarding
- Staff scheduling
- Employee development
Timeline
Pet food specialist
All Natural Pet Supply
02.2025 - 02.2026
Escape Room Game Master
NWEE
01.2023 - 09.2024
Closing Team Lead
Target
03.2021 - 09.2021
Specialty Sales Team Lead
Target
06.2019 - 03.2021
Guest Advocate Lead
Target
03.2019 - 06.2019
Tech Team Member
Target
03.2018 - 03.2019
Cashier
Burgerville
09.2016 - 02.2018
High school diploma -
Skyview