Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Biedermann

White Hall,MD

Summary

Captivating Account Manager committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

8
8
years of professional experience

Work History

Sales and Service Manager

Hurricane Junior Golf Tour
Kissimmee, Florida
07.2025 - Current
  • Led sales and service operations for the largest junior golf tour, focusing on tournament registrations and membership sales.
  • Trained and managed numerous teams of interns on sales outreach, customer engagement, and follow-up processes.
  • Oversaw all customer service operations as head of company email, ensuring timely, professional communication with parents, and players.
  • Resolved cancellations, disputes, and chargebacks while maintaining company policies and customer satisfaction.
  • Managed hotel logistics, including negotiating contracts, securing comp rooms, posting accommodations online, and resolving staff or guest issues.
  • Collaborated with marketing to launch promotions, flash sales, and text/email campaigns to increase participation.

Account Manager

Essential Engine
(Remote) Eagan, MN
02.2024 - 06.2025
  • Maintained accurate records of all customer interactions using Salesforce.
  • Analyzed client data and identified opportunities for growth.
  • Conducted market research to identify potential customers.
  • Presented product features and advantages to potential customers during sales meetings.
  • Generated leads through cold calling activities.
  • Clients consisted of Real Estate Agents, Mortgage Professionals, and Wealth Managers.

Personal Trainer

Anytime Fitness
Fallston, MD
05.2023 - 02.2024
  • Demonstrated safe and proper exercise techniques to clients.
  • Communicated with clients to determine goals and performed client assessments.
  • Created personal training experiences for clients.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

Sales Representative

Sports Book Insider
Baltimore, MD
06.2023 - 01.2024
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Demonstrated product features to align with customer needs.
  • Interacted with customers at events, and sold products.

Manager

Greystone Golf Course
Whitehall, Maryland
08.2017 - 01.2024
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Golf Cart Attendant

Greystone Golf Course
Whitehall, Maryland
08.2017 - 03.2020
  • Washed, detailed and removed trash from carts to prepare for next use.
  • Maintained driving range by collecting and washing range balls and keeping area clean and organized.
  • Prepared golf carts for use by stocking with towels, pencils and scorecards.
  • Greeted guests with positive and engaging attitude to promote superior experiences.
  • Assisted with staging and execution of tournaments and events.

Education

Associate of Arts - General Studies

Harford Community College
Bel Air, MD
05.2021

North Harford High School
Pylesville, MD
06.2017

Skills

  • Product and Service Knowledge
  • Sales Monitoring
  • Recruitment and Hiring
  • Team Leadership

Timeline

Sales and Service Manager

Hurricane Junior Golf Tour
07.2025 - Current

Account Manager

Essential Engine
02.2024 - 06.2025

Sales Representative

Sports Book Insider
06.2023 - 01.2024

Personal Trainer

Anytime Fitness
05.2023 - 02.2024

Manager

Greystone Golf Course
08.2017 - 01.2024

Golf Cart Attendant

Greystone Golf Course
08.2017 - 03.2020

Associate of Arts - General Studies

Harford Community College

North Harford High School

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