Austin Blackburn
Summary
Customer Service Representative with ten years of experience in the customer service industry wanting to move to other fields. Has three years of experience as a manager leading teams of seven to ten people. Possesses entry-level experience in cybersecurity and information technology with the desire to grow further in both fields. Currently studying to take the COMPTIA A+ certificate.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Rentokil-Terminix
08.2022 - 07.2024
- Demonstrated strong communication skills by effectively interacting with customers through phone, email, and in-person interactions
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Multi-tasked effectively in a fast-paced environment to handle high volume of incoming calls and inquiries while maintaining accuracy and attention to detail
Manager
Circle K Gas Station
05.2021 - 07.2022
- Managed a team of 10 employees, providing mentorship and guidance to ensure high performance and job satisfaction
- Conducted performance evaluations, provided feedback, and mentored team members to enhance productivity and morale
- Ensured compliance with company policies and industry regulations, maintaining a high standard of quality and customer satisfaction
Exterminator
Blue Chip Pest Services
08.2017 - 09.2020
- Conducted thorough inspections of residential and commercial properties to identify pest infestations and recommend appropriate treatment plans
- Maintained accurate records of pest control services provided, including details of treatments used and follow-up recommendations for clients
- Utilized various pest control methods, such as spraying, trapping, and baiting, to effectively eliminate pests including rodents, insects, and other nuisance wildlife
Education
Cyber Security -
Washington University in St. Louis
12-2021
Skills
- Team Management
- Problem Resolution
- Attention to Detail
- Troubleshooting
- Interpersonal Communication
Timeline
Customer Service Representative
Rentokil-Terminix
08.2022 - 07.2024
Manager
Circle K Gas Station
05.2021 - 07.2022
Exterminator
Blue Chip Pest Services
08.2017 - 09.2020
Cyber Security -
Washington University in St. Louis