Austin Brown
Orlando,FL
Summary
Dynamic professional with a proven track record in client relationship building and operations management, notably at IHG. Excelled in enhancing customer satisfaction through innovative solutions and efficient service. Skilled in leveraging interpersonal competence to meet client needs, alongside expertise in utilizing technology for business development. Achievements include significant contributions to customer service and process optimization.
Overview
8
8
years of professional experience
Work History
Owner Support Agent
IHG (International Hotels Group)
08.2021 - Current
- Developed and maintained strong relationships with clients/time share owners.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions including special reservation requests.
- Researched owner's financial account and provided property documentation services.
Customer Associate
Walt Disney World Company
01.2018 - 04.2020
- Resolved customer issues efficiently, resulting in positive feedback and enhanced guest experience.
- Assisted with cashier operations.
- Stretched beyond assigned duties when needed for smooth business operations.
Business Development Specialist
Big Picture Holding Company
12.2016 - 08.2021
- Assisted Sales Leader in telemarketing and appointment setting targeting new business opportunities.
- Updated sales lead data within Excel for sales team.
- Assisted with development of PowerPoint presentations for sales team.
- Provided graphic support to marketing campaigns.
Education
Bachelor of Arts - Digital Media
University of Central Florida
Orlando, FL12-2016
Skills
- Customer relations
- Client relationship building
- Strong interpersonal competence
- Client service
- Operations management
- Proficient in Microsoft Office Suite, Adobe Creative Suite, Clip Studio Paint and Specialized Customer Information Systems
Timeline
Owner Support Agent
IHG (International Hotels Group)
08.2021 - Current
Customer Associate
Walt Disney World Company
01.2018 - 04.2020
Business Development Specialist
Big Picture Holding Company
12.2016 - 08.2021
Bachelor of Arts - Digital Media
University of Central Florida