Austin Brown

• Prepared and served drinks efficiently while ensuring compliance with liquor laws and safety protocols.

• Created an inviting and lively environment, catering to gaming patrons.

• Organized and hosted gaming events, including trivia nights, esports tournaments, and themed parties.

• Provided expert recommendations for drinks and gaming-related products, boosting sales and customer satisfaction.

• Monitored and managed gaming machines, assisting customers as needed.

• Delivered exceptional service to every guestin a high-energy, fast-paced restaurant.

• Juggled multiple tables with efficiency, ensuring accurate and timely orders.

• Regularly upsold premium menu items and beverages.

• Anticipated guest needs, addressing requests and resolving issues promptly to ensure satisfaction.

• Supported team during peak periods, maintaining seamless communication with kitchen and bar staff.

• Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
• Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.

• RESERVATION SALES AGENT
  MAY 2012 - OCTOBER 2012
• ON-THE-JOB TRAINER
  OCTOBER 2012 - APRIL 2013
• WORKFORCE ADMINISTRATOR
  APRIL 2013 - MAY 2014
• MDS SUPPORT SPECIALIST
  MAY 2014 - APRIL 2014
  APRIL 2015 - JULY 2016