Austin Burton
West Des Moines,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adept in IT troubleshooting and management, my career at Farmers Mutual Hail Insurance Company of Iowa highlights my ability to lead IT projects and mentor teams. Excelling in Microsoft Office and customer service, I've driven success in sales and project management, showcasing my organizational skills and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
IT Help Desk
Farmers Mutual Hail Insurance Company of Iowa
01.2023 - Current
- Well versed in Microsoft Office products and error resolutions
- Led and managed IT projects for the department
- Mentored employees in both remote/in office environments
Floor Manager
Homemakers Furniture
Urbandale, IA
12.2021 - 12.2022
- Supervised 15 employees on daily performance
- Trained new employees on procedures and standard practices
- Reviewed and reconciled discrepancies found on orders
Sales Associate
Homemakers Furniture
Urbandale, IA
10.2019 - 12.2021
- Achieved highest seller and most transactions for the department
- Trained extensively in sales for many different types of furniture, protection plans, and financing plans
- Provided excellent customer support
Accessory Preparer
Homemakers Furniture
Urbandale, IA
02.2019 - 10.2019
- Worked with designers
- Packaged and processed accessories that were shipped to store
- Utilized Storis and Red Prairie software to maintain accurate files
Pan Up/Baker Assistant
Panera Bread
Des Moines, IA
12.2018 - 02.2019
- Trained in preparation and baking of Panera products
- Obtained high level of sanitation
- Maintained high level of communication with coworkers and managers
Education
High School -
Algona High School
Algona, IAWaldorf University - Criminal Justice, Psychology
Waldorf University
Forest City, IASkills
- Microsoft Office Products
- Sales/Customer Service
- Management
- IT Troubleshooting
- Organization / Detail Oriented
Accomplishments
- President of The Waldorf Choir, 2017-2018
- Member of the Criminal Justice Club at Waldorf University, 2015-2018
- President of Algona High School Choir, 2014-2015
Timeline
IT Help Desk
Farmers Mutual Hail Insurance Company of Iowa
01.2023 - Current
Floor Manager
Homemakers Furniture
12.2021 - 12.2022
Sales Associate
Homemakers Furniture
10.2019 - 12.2021
Accessory Preparer
Homemakers Furniture
02.2019 - 10.2019
Pan Up/Baker Assistant
Panera Bread
12.2018 - 02.2019
High School -
Algona High School
Waldorf University - Criminal Justice, Psychology
Waldorf University
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