Ears of professional experience
Michael Goudreau
Information Technology
Schenectady,New York
Summary
Motivated professional pursuing a Master's Degree in Cybersecurity with experience implementing security solutions in a fast-paced financial institution. Team-oriented collaborator with reliability + focus & equipped with experience in leading project management software.
Overview
3
3
Certification
- CompTIA CYSA+, 2023
- (ISC)² Systems Security Certified Practitioner | SSCP, 2023
- CompTIA Security+, 2023
- CompTIA Network+, 2023
- CompTIA A+, 2022
- CompTIA Project+ PK0-004, 2022
- AXELOS IT Information Library Foundations Certification (ITIL v4), 2022
- Coursera IBM Cyber Security Analyst, 2022
- Coursera Google IT Support Professional, 2021
- Google Data Analytics Professional, 2022
- Coursera Google IT Automation with Python Specialization, 2022
Work History
IT Help Desk
Trustco bank
Schenectady, New York
07.2023 - Current
- Resolves 50+ tickets daily while demonstrating compliance with issue response + resolution; resulted in positive company performance rate & employee satisfaction improvement
- Troubleshoots internal hardware, software, printer, scanner, & account issues via telephone, chat, & remote access technology + Streamline call tickets through project management systems
- Collaborate with other technicians to problem solve issues + provide quick solutions for internal banking employees
- Responsible for Imaging new systems, moving employee setup & hooking up POE + network switches, & cables, to ensure proper connectivity of systems & telephones.
Correctional Officer
Schenectady County Sheriff’s Office
Schenectady, New York
07.2019 - 01.2022
- Responsible for maintaining inmate & visitor logs; entered information into secure electronic record systems for regulatory monitoring & federal compliance
- Supervised work assignments & evaluated performance to comply with standard regulations. Recorded detailed notes & prepared reports regarding misconduct or safety hazards to Sergeant.
- Communicated information regarding security, safety & operations through chain of command & briefed superiors on incidents, misconduct, & recommended disciplinary actions.
- Monitored disciplinary & medical lockups every 10 minutes.
- Inspected conditions of locks, window bars & doors to verify security + prevent escapes.
Material Handler
Tire Hub
Albany, New York
01.2019 - 07.2019
- Responsible for verifying accurate packing, weighing, marking, & counting tires for customer orders, order maintenance logs, & updating warehouse ticket system with incoming + outgoing tires
- Contributed to business growth through exceptional customer service, knowledge, & enthusiasm while engaging with business owners + associates to increase sales & customer loyalty
- Follow organizational procedures & uphold a standard of excellence & commitment while contributing to sales in a team environment
- Worked in a fast-paced environment with the ability to multi-task and complete high-volume deliveries
- Adhere to OSHA safety standards + comply with company regulations to ensure safety & efficiency.
Education
Bachelor’s degree in Cybersecurity and Information Assurance -
Western Governors University
Bachelor’s degree in Criminal Justice -
SUNY Delhi
Associates degree in Criminal Justice -
SUNY SCCC
Skills
- Microsoft Products Zoom
- SQL, Linux, Python Basics
- Splunk, Nmap, Burp Suite
- Wireshark, Oracle VM VirtualBox
- Kali Linux, Snort, Autopsy, Nassus
- Visual studio code & Manage Engine
- Jira, Aperio, Fiserv, Communicator
- Image capture, Wire Exchange
- Fis vision archive, Architect
- Connected Teller, Cloud Computing
- Windows Server Hands-on Virtual Labs
- Hardware & Soft Troubleshooting
- Mobile Device Support System Backup & Recovery
- Hard Configuration, Mac, Help Desk, Linux Support
- Operating Systems & IT Support
- Project Management & System Backup
Timeline
IT Help Desk
Trustco bank
07.2023 - Current
Correctional Officer
Schenectady County Sheriff’s Office
07.2019 - 01.2022
Material Handler
Tire Hub
01.2019 - 07.2019
Bachelor’s degree in Cybersecurity and Information Assurance -
Western Governors University
Bachelor’s degree in Criminal Justice -
SUNY Delhi
Associates degree in Criminal Justice -
SUNY SCCC
Volunteer Work And Professional Memberships
- Volunteer, The Red BookShelf, Responsible for teaching entrepreneurship courses to 12 - 14 year olds at North Albany Middle School. Panelist for "Shelf-Tank" Pitch Competition, awarding 10 entrepreneurs with + business mentorship & vendor preparations courses.
- Treasurer, U-CAN Restorative Justice Program, Oversee all financial administration of the organization, review procedures and financial reporting, make recommendations to cost effectively achieve goals, advise Board on financial strategy. Create effective full-scale fundraising campaigns. Outside Board duties – mentor 2 19-year-old enrollee’s 1x per week in the program.
- Board Member, Combat Connect, Responsible for strategizing ways to enhance the companies strategies for reaching & connecting military veterans and first responders and to opportunities in advocacy, personal development, personal enhancement, and financial education.