Austin Butt

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Correctly calculated inventory and ordered appropriate supplies.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Coordinated with catering staff to deliver food services for special events and functions.
• Maximized quality assurance by completing frequent line checks.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Managed approximately 30 incoming calls, emails and faxes per day from customers

• Experienced food runner and expo line manager
• Knowledgeable in POS system and Micros
• Skilled in overseeing floor operations and ensuring great customer service
• Proficient in training new employees and supervising restaurant operations
• Supervises weekend mornings to ensure seamless guest experience, including food running and inventory management
• Assists with hotel operations as needed
• Contributes to restaurant restructuring to improve efficiency and increase customer satisfaction
• Dining room attendant responsible for set up and clean up of dining room
• Ensures each guest has a great experience and helps servers and kitchen staff
• Food and expo line runner ensuring timely food delivery and providing excellent customer service

As a Lead Busser, I excelled in ensuring a seamless dining experience by maintaining a spotless and organized environment. My meticulous attention to detail and efficiency enabled quick table turnover, contributing to increased customer satisfaction and restaurant profitability. I consistently communicated effectively with the waitstaff and kitchen team to ensure smooth operations. My proactive approach in anticipating the needs of both guests and staff set a high standard for service. By training and mentoring new bussers, I fostered a collaborative and high-performing team. My dedication to excellence and passion for hospitality has always driven me to exceed expectations.