Austin Campbell
Rigby,Idaho
Summary
Proven leader at Domino's Pizza, adept in decision-making and customer service, ensuring high satisfaction levels. Excelled in training employees and enhancing team performance. Skilled in cash handling and resolving complaints, significantly contributing to operational excellence. Demonstrated ability to work under pressure, maintaining quality standards and achieving company goals.
Overview
3
3
years of professional experience
Work History
Shift Manager, Delivery Driver, In Store
Domino's Pizza
05.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Metal Scrapper
Sheppard Brackets
06.2021 - 08.2021
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized construction tools and machinery to effectively complete job site projects.
- Operated variety of power tools and hand tools.
- Followed safety protocols on job sites.
Education
High School Diploma -
Rigby High School
Rigby, ID05.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Quality Assurance
- Flexible Schedule
- Inventory controls
Eagle Scout 2020
I worked on several things for my Eagle Scout project for Trinity Methodist Church. I organized, fund raised, set up a crew to first have a tree cut down, removed and hauled off the property that was causing issues for the church structure. They then wanted to have bricks laid that member purchased for the restoration of the property with their names engraved on them. I had to come up with a design for laying the bricks, measure the property they wanted this installed, hand lay every brick. They also wanted a peace pole installed in the center of the bricks. I found the pole with 12 different languages on it that said "love one another". I spent over 180 hours on the project for and over 3 months finalizing it.
Timeline
Shift Manager, Delivery Driver, In Store
Domino's Pizza
05.2022 - Current
Metal Scrapper
Sheppard Brackets
06.2021 - 08.2021
High School Diploma -
Rigby High School