Austin Cervantes
Las Vegas
Summary
Bringing positive and upbeat attitude to every shift, ensuring smooth operations and high customer satisfaction. Highly motivated and willing to learn new things outside of the customer service industry. Able to develop skills in a fast paced environment. Seeking to transition into new field, using transferable skills in problem-solving and equipment handling.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Shift Leader
Stephanos Greek & Mediterranean Grill
04.2024 - Current
- Developed strong relationships with regular patrons, fostering a sense of community within the establishment.
- Reduced wait times by implementing efficient table turnover strategies during peak hours.
- Coordinated with kitchen staff to ensure timely delivery of food orders while maintaining presentation and quality standards.
- Increased customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Maintained cleanliness throughout the establishment, upholding a high standard of appearance for both staff members and facilities.
Budtender / Delivery Driver
ShowGrow
04.2020 - 02.2024
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Training Server / Lead Expo
Yard House
06.2015 - 10.2023
- Worked as Head expo assuring quality of dishes.
- Good teamwork building work in a high pace setting communicating with other servers cooks and management
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV08.2013
Skills
- Scheduling flexibility
- Food safety compliance
- Training and development
- Self motivation
- Relationship building
- Decision-making
- Adaptability and flexibility
- Active listening
- Team motivation
Certification
- Driver's License
- Cannabis Agent License
Timeline
Front of House Shift Leader
Stephanos Greek & Mediterranean Grill
04.2024 - Current
Budtender / Delivery Driver
ShowGrow
04.2020 - 02.2024
Training Server / Lead Expo
Yard House
06.2015 - 10.2023
- Driver's License
- Cannabis Agent License
High School Diploma -
Cimarron Memorial High School
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