Austin Coe
Christiansburg,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Retail Associate Manager
Nu-Wave Wireless (T-Mobile Premium Retailer)
05.2022 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Trained employees in suggestive selling and merchandising techniques to obtain monthly sales quotas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Closing Cashier
Gobble Stop
06.2020 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cashier
Pilot Travel Centers
03.2019 - 06.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Floating Cashier
RKC Investment Co.
01.2017 - 06.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Covered shifts for 3 different stores within the company
Education
High School Diploma -
Pulaski County High School
06.2014
Skills
- Cash Handling
- Inspirational Leadership
- POS Inventory System Operation
- Operational Efficiency
- Deposit Coordination
- Cash Register Operations
- Customer Interaction
- Inventory Control Processes
- Records Organization and Management
Timeline
Retail Associate Manager
Nu-Wave Wireless (T-Mobile Premium Retailer)
05.2022 - Current
Closing Cashier
Gobble Stop
06.2020 - 05.2022
Cashier
Pilot Travel Centers
03.2019 - 06.2020
Floating Cashier
RKC Investment Co.
01.2017 - 06.2020
High School Diploma -
Pulaski County High School
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