Austin Colegrove
Maysville,KY
Summary
Dynamic Customer Service Representative with a proven track record at First Stop, excelling in complaint resolution and customer relations. Skilled in data entry and Microsoft Excel, I leverage active listening and critical thinking to enhance customer satisfaction and streamline processes, ensuring a positive experience for all clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Stop
05.2020 - 04.2023
clean floors stock shelf's
Education
High School Diploma -
Mason County High School
Maysville, KY06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- MCAS - Microsoft Certified Application Specialist
Languages
English
Full Professional
Timeline
Customer Service Representative
First Stop
05.2020 - 04.2023
High School Diploma -
Mason County High School