Austin Crane
Newport News,VA
Summary
Dynamic Operations Supervisor with a strong focus on team leadership and operational efficiency. Proven success in training employees and implementing process improvements, contributing to enhanced service delivery and customer satisfaction. Results driven and known for enhancing efficiency and delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Grand Rental Station
Newport News, VA
05.2025 - Current
- Supervised daily operations to ensure efficient workflow and service delivery.
- Communicated with customers to address inquiries and resolve complaints.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Developed strong relationships with customers through excellent customer service practices.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Operated forklifts to move materials within warehouse and load box trucks.
Laborer
David Crane Builder Inc.
Newport News, VA
06.2012 - 05.2014
- Operated hand tools and power equipment for various construction tasks.
- Maintained clean and organized job sites to ensure safety and workflow.
- Loaded and unloaded materials for transport to and from work areas.
- Followed safety protocols to minimize hazards on construction sites.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Worked with team members to ensure efficient workflow throughout the day.
Education
Some College (No Degree) - Business Administration
J Sargeant Reynolds
Richmond, VASkills
- Operations management
- Customer service
- Employee training
- Vendor coordination
- Process improvement
- Project management
- Team leadership
- Communication skills
- Data analysis
- Time management
- Relationship building
- Multitasking Abilities
- MS office
- Analytical
- Friendly, positive attitude
Timeline
Operations Supervisor
Grand Rental Station
05.2025 - Current
Laborer
David Crane Builder Inc.
06.2012 - 05.2014
Some College (No Degree) - Business Administration
J Sargeant Reynolds
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