Austin Dambacher
Divernon,IL
Summary
Friendly customer service-based, creative, and enthusiastic professional with years of experience between the substance abuse treatment, retail, restaurant, and performing arts industries. Maintaining good relationships with customers to insure their continued patronage. 6+ years experience in the recovery field, through sponsorship as well as sponsoring men, regular attendance and application of a 12 step program, and constant interaction with others who are in recovery from substance use disorders.
Overview
12
12
years of professional experience
Work History
Recovery Coach
Gateway Foundation
06.2020 - Current
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
- Documented case management activity for accurate, reliable records.
Lighting Designer
Freelance (Self-Employed)
01.2013 - Current
- Determined best lighting design and techniques according to location and situation
- Prepared and maintained necessary paperwork, including light plot, channel hook-up, instrument schedule, color and template totals and focus charts
- Collaborated with playwrights, directors, set and costume designers, and makeup artists to create the best lighting environment for the specific show at hand
- Worked extensively on plays, musicals, ballets, and performance art pieces such as "Romeo and Juliet" (Springfield Ballet Co.), "The Hunchback of Notre Dame" and "Spring Awakening" (Springfield Theatre Centre), and multiple store-front theatres throughout Chicago
Certified Restaurant Supervisor
Red Lobster
06.2018 - 05.2020
- Oversaw day to day activities of employees, fostering an inspiring, comfortable, and fun atmosphere to optimize employee experiences
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Mentored staff in expectations and parameters of kitchen goals and daily work
- Educated employees on menu updates and procedural changes
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
Brand Ambassador
DAVIDsTEA
04.2014 - 02.2018
- Set up and broke down promotional booths and tents, talked to potential customers for successful promotional events
- Communicated product value, quality and style to educate and entice potential customers
- Provided customer service using extensive knowledge of the benefits of tea, process of making different blends, and how to use the companies products to make the best cup of tea possible
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Accurately calculated and processed expenses during and after events
Education
Certified Peer Recovery Specialist (CPRS) -
Illinois Certification Board (IAODAPCA)
Bachelor of Arts - Visual And Performing Arts
University of Illinois At Chicago
Chicago, IL05.2016
Bachelor of Arts - Visual And Performing Arts
University of Illinois At Chicago
Chicago, IL05.2016
High School Diploma -
Auburn High School
Auburn, IL05.2012
Skills
- Communication skills
- Public Relations
- Marketing and advertising
- Leadership
- Reporting and documentation
- Team / Staff management
- Supervision
- Project organization
- Customer service
- Team building
- Guest relations management
- Hospitality service expertise
Timeline
Recovery Coach
Gateway Foundation
06.2020 - Current
Certified Restaurant Supervisor
Red Lobster
06.2018 - 05.2020
Brand Ambassador
DAVIDsTEA
04.2014 - 02.2018
Lighting Designer
Freelance (Self-Employed)
01.2013 - Current
Certified Peer Recovery Specialist (CPRS) -
Illinois Certification Board (IAODAPCA)
Bachelor of Arts - Visual And Performing Arts
University of Illinois At Chicago
Bachelor of Arts - Visual And Performing Arts
University of Illinois At Chicago
High School Diploma -
Auburn High School