Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin DelaRosa-Campos

norwalk,CA

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations across roles at Jiffy Lube, Guard Systems Inc, and TreeTops Resort. Excelled in utilizing diagnostic skills to swiftly resolve mechanical issues and in building strong relationships through exceptional customer service. Achieved significant improvements in team performance and efficiency through critical thinking and multitasking proficiency.

Overview

10
10
years of professional experience

Work History

Courtesy Technician

Jiffy Lube
01.2023 - Current
  • Supported the service team by maintaining an inventory of necessary parts and supplies for repairs.
  • Completed routine maintenance tasks such as oil changes, tire rotations, and fluid checks to extend the life of vehicles.
  • Performed comprehensive multi-point inspections on every vehicle serviced, ensuring a high level of quality control in all repairs completed.
  • Utilized advanced diagnostic tools to accurately identify complex mechanical issues within vehicles quickly and efficiently.
  • Led a cross-functional team that improved overall courtesy technician performance through knowledge sharing sessions on best practices.
  • Enhanced customer satisfaction by providing timely and efficient services.
  • Provided exceptional customer service, addressing questions or concerns professionally and promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Security Guard

Guard Systems Inc
11.2018 - 06.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Desk Attendant

TreeTops Resort
01.2015 - 10.2018
  • Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
  • Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
  • Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Provided exceptional service through friendly demeanor, attentive listening, and prompt assistance to all guests.
  • Utilized various software applications proficiently for efficient completion of administrative tasks such as updating records, data entry, and scheduling.
  • Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.

Education

Associate of Science - Cyber Security

DeVry University
Illinois City, IL
05-2026

Skills

  • Mechanical tools
  • Safety procedures
  • Vehicle inspection
  • Diagnostic skills
  • Customer service
  • Data entry
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Multitasking proficiency
  • Workplace safety
  • Building relationships

Timeline

Courtesy Technician

Jiffy Lube
01.2023 - Current

Security Guard

Guard Systems Inc
11.2018 - 06.2023

Desk Attendant

TreeTops Resort
01.2015 - 10.2018

Associate of Science - Cyber Security

DeVry University

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Austin DelaRosa-Campos