Austin Dizon
Federal Way,WA
Summary
Dependable server in successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Safety-conscious security team member with excellent communication skills and eye for detail. Physically capable to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
Tukwila , WA
06.2022 - Current
- 20-40 hours per week
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
Security Officer
Intercon Security
SeaTac , Washington
12.2023 - 05.2024
- Part Time 16-24 hours per week
- Improved overall security by conducting regular patrols and monitoring surveillance systems
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Server
Famous Dave's Bar-B-Que
El Paso , Texas
01.2020 - 02.2021
- 30-40 hours per week
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Delivery Driver
Domino's Pizza
El Paso , Texas
05.2016 - 03.2018
- 30-40 hours per week
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools
- Maintained strong relationships with clients through proactive communication and personalized service
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Associate of Arts - Psychology
The University of Texas At El Paso
El Paso, TX09.2020
Skills
- Crime Prevention
- Emergency Response
- Physical Fitness
- Superior customer service
- Security Guard License
- Order Management
- Guest Engagement
- Food sales and promotion
- Food safety understanding
- Performance Improvement
- Relationship Management
- Daily specials memorization
- Relationship building and management
- Complex Problem-Solving
- Report Writing
Certification
- First Aid/CPR Certified
- National Public Power Pre-Apprenticeship
Additional Information
I love to stay physically active. The aspect of being focused and doing it correctly is a rewarding feeling for me. "Health is wealth" or "mind over body" are some quotes that resonate with me because it takes discipline to attend and continually be physically active each day while being rewarded with a clear mind and a happy feeling within myself.
Activities
- Basketball
- Gym
- Boxing
- Running
- Hiking
Timeline
Security Officer
Intercon Security
12.2023 - 05.2024
Server
The Cheesecake Factory
06.2022 - Current
Server
Famous Dave's Bar-B-Que
01.2020 - 02.2021
Delivery Driver
Domino's Pizza
05.2016 - 03.2018
Associate of Arts - Psychology
The University of Texas At El Paso
- First Aid/CPR Certified
- National Public Power Pre-Apprenticeship
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