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William Trull
Matthews
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Armed Security position. Ready to help team achieve company goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Server
Duckworth's Grill And Taphouse
Charlotte, NC
09.2025 - 03.2026
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Assisted in menu knowledge and food recommendations to enhance guest satisfaction.
- Processed customer orders accurately and efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Adapted to fast-paced environment, managing multiple tables while maintaining service quality.
- Handled cash and credit transactions responsibly, adhering to financial procedures.
- Resolved guest concerns promptly, contributing to a welcoming atmosphere at the restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Chuy's Tex-Mex
Charlotte, NC
02.2023 - 09.2025
- Prepared and served a variety of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure efficient service delivery.
- Assisted in inventory management, tracking supplies, and ordering stock as needed.
- Collaborated with kitchen staff to coordinate food and drink pairings for customer satisfaction.
- Developed specialty drink menu items based on customer preferences and seasonal ingredients.w
- Developed specialty drink menu items based on customer preferences and seasonal ingredients.
- Trained new staff on bartending techniques, drink recipes, and customer service standards.
- Implemented strategies to upsell premium drinks, increasing overall sales revenue during shifts.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Hourly manager
City BBQ
Charlotte, NC
09.2016 - 11.2022
- Led daily operations to enhance efficiency and ensure high-quality food service.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that increased customer satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Certified Trainer
Hickory Tavern
Indian Trail, NC
03.2014 - 09.2016
- Designed and delivered engaging training programs for staff across multiple locations.
- Assessed training needs and developed tailored content to enhance employee skills and knowledge.
- Facilitated onboarding sessions, ensuring new hires acclimated quickly to company culture and procedures.
- Mentored junior trainers, fostering professional development through feedback and support initiatives.
- Implemented evaluation techniques to measure training effectiveness, driving continuous improvement in program delivery.
- Collaborated with management to identify performance gaps and create targeted training solutions.
Education
High School Diploma -
Independence High School
Charlotte, NCSkills
- Strong work ethic
- Public safety
- Report writing
- Guest relations
- Incident documentation
- Crowd control
- Perimeter security
- Crime prevention
- Multilingual abilities
- Armed security guard certification
- Patrolling
Certification
- Unarmed security Training - May 18th 2026
- Armed security Training - May 22nd 2o26
Languages
English
Native or Bilingual
Spanish
Limited Working
Irish
Limited Working
Timeline
Server
Duckworth's Grill And Taphouse
09.2025 - 03.2026
Bartender
Chuy's Tex-Mex
02.2023 - 09.2025
Hourly manager
City BBQ
09.2016 - 11.2022
Certified Trainer
Hickory Tavern
03.2014 - 09.2016
High School Diploma -
Independence High School