Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
1
1
year of professional experience
Work History
Bellman/Valet
Hilton Grand Vacations Club
9501 Universal Blvd Orlando, Fl 32819
06.2022 - 09.2023
Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.