Austin Eastman
Lutz,FL
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
1
1
year of professional experience
Work History
Bellman/Valet
Hilton Grand Vacations Club
06.2022 - 09.2023
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
Education
Bachelor of Arts -
University of Central Florida
Orlando, FL03.2025
Skills
- Point-of-sale system operation
- Team Oversight
- Customer Services
- Handling multiple tasks at once
Accomplishments
-SouthEastern Guide Dogs certified Raiser
Timeline
Bellman/Valet
Hilton Grand Vacations Club
06.2022 - 09.2023
Bachelor of Arts -
University of Central Florida