Mario Enrique Borrero Glez
Miami,FL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bellman
Eurostar
Miami, FL
09.2024 - Current
- Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Coordinated transportation services for special events or groups when necessary.
- Stored luggage for arriving and departing guests in accordance with established safety standards.
- Monitored area surrounding hotel and addressed potentially dangerous people and situations.
- Gathered information from front desk about important and upcoming guests.
- Inspected guest rooms prior to check-in to verify that they meet quality standards.
- Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
- Provided advice to guests on transportation options near hotel.
- Hailed taxis and arranged comfortable transportation for hotel guests.
- Greeted guests upon arrival and assisted with luggage.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Network Engineer
ICE Cuba
Havana, Cuba
01.2021 - 10.2024
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
- Met with departmental managers to discuss project status and determine action plans.
- Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
- Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
Bellman
Hersha Hospitality Management LP
Miami, FL
02.2024 - 09.2024
Welcome Guest Center
Xclusives services
Miami, FL
12.2023 - 02.2024
- Greeted customers, answered general questions and directed to appropriate locations.
- I worked overnight, controlling the entry and exit of all vehicles to the property, and assisting at the front desk with all guest arrivals, maintaining good communication, and effectively addressing all of their questions.
Computer Technician
ETECSA
Havana, Cuba
01.2013 - 02.2020
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Installed appropriate security patches to eliminate security vulnerabilities.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Upgraded computers with new hardware components like processors, RAMs.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Education
GED -
Formatur
Havana,Cuba04-2019
Bachelor of Science - Computer And Information Sciences
Pablo De La Torriente Brau
Havana, Cuba07-2009
Skills
- Local directions
- Point-of-sale system operation
- Suitcase storage
- Luggage deliveries
- Basic housekeeping duties
- Room deliveries
- Reliability and punctuality
- Guest relations
- Effective organization
- Strong interpersonal skills
- Foreign language proficiency
- Communicative & respectful
- Great team player
- Customer service excellence
- Multi-line phone systems
- Reservation software (eg, Opera, RoomRaccoon, etc)
- Microsoft Office Suite (Word, Excel, Outlook)
- Conflict resolution
- Time management
- Strong verbal and written communication
- Attention to detail and problem-solving skills
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Professional
Certification
- Computer Sciences July 14 2009
- English Language Certificated
Timeline
Bellman
Eurostar
09.2024 - Current
Bellman
Hersha Hospitality Management LP
02.2024 - 09.2024
Welcome Guest Center
Xclusives services
12.2023 - 02.2024
Network Engineer
ICE Cuba
01.2021 - 10.2024
Computer Technician
ETECSA
01.2013 - 02.2020
GED -
Formatur
Bachelor of Science - Computer And Information Sciences
Pablo De La Torriente Brau
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