Austin Eck
Wichita,KS
Summary
Dynamic General Manager with a proven track record at Panera Bread, excelling in operations management and team building. Enhanced customer satisfaction through strategic service improvements and developed comprehensive training programs. Skilled in problem resolution and relationship building, driving sales growth and fostering a motivated, high-performing team.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
Work History
General Manager
Panera Bread
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, store maintenance, inventory control, and cost balancing
- Managed a diverse team of associates, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with corporate regulations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty to the company.
- Managed budget development, forecasting, and financial reporting processes to track progress towards objectives accurately.
- Enhanced customer satisfaction with guest feedback system, leading to service improvements and repeat business.
Associate
Taco Tico
07.2019 - 08.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Welcomed customers and helped determine their needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
High School Diploma -
Maize South High School
Wichita, KS05-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Customer relations
- Relationship building
- Motivation
Timeline
General Manager
Panera Bread
06.2023 - Current
Associate
Taco Tico
07.2019 - 08.2021
High School Diploma -
Maize South High School
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