AUSTIN EDWARDS
Inverness,FL
Summary
Experienced leadership professional with an MBA in Business Administration and a strong background in operations management, financial analysis, and team leadership. Proven ability to manage large teams and complex projects with attention to detail, safety, and fiscal responsibility. Experienced in local aquatic environments including airboats and various watercraft, as well as SCUBA certified with Nitrox endorsement. Adept at cross-functional coordination, public communication, and implementing regulatory compliance. Passionate about conservation, process improvement, and public service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Advocate
Suncoast Credit Union
06.2023 - Current
- Delivered high-quality financial solutions and member services.
- Conducted needs assessments to recommend services and improve member experience.
- Managed financial transactions and account reconciliations with accuracy and discretion.
- Applied advanced Microsoft Excel skills and financial knowledge from MBA coursework.
Customer Service Staff / Team Leader
Publix Inc.
02.2018 - 06.2023
- Managed daily operations and provided exceptional service across high-volume departments.
- Oversaw and directed a team of 82 employees, improving workflow, productivity, and safety.
- Led training and compliance with company procedures and customer service standards.
- Utilized strategic thinking and problem-solving in customer relations and team challenges.
- Conducted inventory, cash balancing, and back-office responsibilities with high accuracy.
Education
MBA - Business Administration
University of Central Florida
Orlando, FL08.2022
B.S. - Business Administration and Management
College of Central Florida
Ocala, FL12.2020
Skills
- Executive Leadership & Team Management (Led team of 82 at Publix)
- Budgeting & Financial Analysis (MBA, Budget/Asset management experience)
- Aquatic Operations & Field Work (Airboat operator, SCUBA Certified w/ Nitrox)
- Regulatory Compliance (Knowledge of FWC, FDEP, US Coast Guard, USACE processes)
Certification
- SCUBA Certified Open Water & Nitrox
- Business Operations Certificate
- Microsoft Office Specialist Associate (Excel, Word, PowerPoint)
- Florida Class E Drivers License (Clean Record)
- In progress: FEMA NIMS certifications (IS-100, IS-200, IS-700, IS-800)
- Working knowledge of GIS and aquatic mapping systems
FIELD & AQUATIC EXPERIENCE
- Hands-on experience navigating and maintaining vessels including airboats, skiffs, and utility boats in Florida waterways.
- Conducted independent aquatic surveys and volunteered with conservation groups.
- Proficient in understanding aquatic plant control, navigation signage, and water level monitoring practices.
- Committed to environmental stewardship and advancing artificial reef and Adopt-A-Shore programs.
Timeline
Member Advocate
Suncoast Credit Union
06.2023 - Current
Customer Service Staff / Team Leader
Publix Inc.
02.2018 - 06.2023
MBA - Business Administration
University of Central Florida
B.S. - Business Administration and Management
College of Central Florida
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