Austin Elkins
Auburn,AL
Summary
Personable Member Service Representative offering one year of experience resolving account and service concerns for customers and solving issues while promoting company products and maintaining satisfied customers.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
Language
7
7
years of professional experience
Work History
Member Service Representative
Auburn University Credit Union
01.2026 - 10.2026
- Resolved member inquiries, account issues, and transaction discrepancies with accurate, courteous service.
- Processed deposits, withdrawals, transfers, and loan payments while maintaining balanced cash drawer.
- Opened and maintained share, checking, and certificate accounts using core banking systems.
- Verified member identity and completed account updates in compliance with credit union procedures.
- Educated members on products, services, and digital banking tools to support account usage.
Dairy/Frozen Senior Lead Associate
South Eastern
07.2024 - Current
- Supervised and trained team members on proper stocking procedures, rotation of inventory, and high standards of cleanliness in the dairy and frozen departments
- Managed inventory levels to prevent overstocking and minimize waste, leading to a more efficient and organized workspace
- Collaborated with management to develop and implement strategies to increase sales and improve customer satisfaction in the dairy and frozen sections
- Conducted regular quality control checks to ensure all products met safety and freshness standards, reducing customer complaints and returns
Inventory Specialist
South Eastern Grocers
10.2019 - 07.2022
- Conducted daily inventory audits to ensure accurate stock levels and identify discrepancies
- Utilized inventory management software to track and analyze inventory data, resulting in improved supply chain efficiency
- Implemented inventory control procedures to minimize stock shortages and overages and optimize inventory turnover
Education
Southern Union
Opelika ALSkills
- Customer Service
- Detail Oriented
- Quick Learner
- Problem Solver
- Good Team Member
- Analytical
- Organizational Skills
- Listening and assimilating information
Languages
I have a basic understanding of Spanish
Advanced (C1)
Timeline
Member Service Representative
Auburn University Credit Union
01.2026 - 10.2026
Dairy/Frozen Senior Lead Associate
South Eastern
07.2024 - Current
Inventory Specialist
South Eastern Grocers
10.2019 - 07.2022
Southern Union