Austin Fedric
Venice,FL
Summary
An IT professional and Navy veteran with a well documented record of performing in demanding environments where accountability, adaptability, honest, honor and results matter. My experience across DevOps support, quality assurance, technical troubleshooting, community management and leadership gives me a unique and disciplined, practical core that sets me apart. I have been trusted to solve problems, support critical operations and perform under pressure in every role I have held. During service, I earned multiple awards for performance and leadership and I bring that professionalism, ownership and reliability into my work today. I am currently completing my bachelor’s degree in Information Technology with a concentration in cybersecurity and am seeking opportunity to keep building and learning in the IT field!
Overview
11
11
years of professional experience
Work History
DevOps Specialist
Combat Waffle Studios
03.2025 - 04.2026
- Led troubleshooting efforts for hardware and software issues, ensuring minimal downtime for Award Winning Virtual Reality Video Game Studio servicing over 1 million unique players.
- Resolved IT problems through remote troubleshooting.
- Diagnosed and repaired hardware and software issues.
- Installed, configured and supported local area network & wide area network.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Developed comprehensive documentation for operational procedures, ensuring knowledge transfer and consistency.
- Maintained company information technology hardware and software.
Quality Assurance Engineer
Combat Waffle Studios
10.2024 - 04.2026
- Identified, documented and tracked software defects to ensure quality standards for 4 independent virtual reality titles,
- Collaborated with development teams to refine processes and enhance product quality.
- Worked through well over 1,000 bug-related QA tasks, including identification, documentation, reproduction, regression testing and fix verification.
Social Media Marketing Lead
Impact Reality
07.2024 - 10.2024
- Managed 2 - 3 client social media platforms concurrently for engagement and growth while coordinating with media developers.
- Developed and implemented social media strategies to enhance brand visibility and engagement.
- Established partnerships with influencers to amplify brand reach and credibility.
- Conducted market research to identify trends and inform strategic decision-making in marketing initiatives.
Community Manager
Combat Waffle Studios
10.2023 - 07.2024
- Monitored online discussions, addressing concerns and maintaining positive community relations in online platforms with a player-base exceeding 1 million unique users
- Managed social media platforms, driving brand awareness and audience growth.
- Collaborated with game developers to gather user feedback for product improvement.
- Organized and facilitated community events, fostering a strong sense of belonging among players.
Sonar Technician Second Class (E5)/Production Recruiter
United States Navy
06.2017 - 06.2024
- Conducted maintenance and troubleshooting of SONAR systems to ensure optimal performance
- Demonstrated strong leadership skills as a Sonar Technician Second Class (E5) in the United States Navy
- Utilize advanced sonar techniques to analyze and interpret underwater acoustic data, enabling accurate detection and classification of targets
- Provide training and support to junior Sonar Technicians to enhance their skills and proficiency in operating and maintaining SONAR systems
Security Lieutenant
Constellis
12.2014 - 06.2017
- Managed facility security including 15+ shift personnel and ensured the safety of personnel at a major U.S Army Ammunition Facility.
- Implement and manage security protocols and procedures to ensure the safety and security of personnel and assets within the organization and that of the U.S Army.
- Supervise and coordinate security operations to ensure the safety and security of personnel and assets at a major U.S Army Ammunition Facility
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Strategic operational planning
- Technical issue resolution
- Intelligence analysis
- Expertise in technical assistance
- Remote technical support
- System software deployment
- Networking principles
- Quality assurance strategy
- QA reporting
- Social media management
Military Achievement
Navy and Marine Corps Achievement Medal (3)
Good Conduct Medal (2)
Sea Service Deployment Ribbon (2)
Gold Wreath Recruiting Recognition
Timeline
DevOps Specialist
Combat Waffle Studios
03.2025 - 04.2026
Quality Assurance Engineer
Combat Waffle Studios
10.2024 - 04.2026
Social Media Marketing Lead
Impact Reality
07.2024 - 10.2024
Community Manager
Combat Waffle Studios
10.2023 - 07.2024
Sonar Technician Second Class (E5)/Production Recruiter
United States Navy
06.2017 - 06.2024
Security Lieutenant
Constellis
12.2014 - 06.2017
Bachelor of Science - Information Technology
Southern New Hampshire University