Austin Franks
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Client Intervention Training and POS software and customer service. Skilled at human interaction with dedication to efficiency and accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Merchandiser/Customer Service Cashier
Total Wine & More
12.2019 - 01.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Set up new sales displays each week with fresh merchandise.
- Replenished and maintained inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery.
Child Care Provider
Guthrie Mainstream Services
01.2017 - 06.2017
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served, and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Worked with children to develop good cognitive, physical and language skills.
- Developed age-appropriate activities and crafts to engage children.
Transporter/Driver
Roadrunner Transportation Service
02.2016 - 09.2016
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Transporting vehicles to and from car dealerships and any other businesses in need of transportation services back to the car auction to be sold, my ability to drive a manual transmission made me a more valuable team member.
Customer Service Associate
McDonald's
11.2014 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Operating the cash register and handling money while working at a fast pace and maintaining excellent customer service.
Caregiver, Special Needs
Guthrie Mainstream Services
11.2009 - 07.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided hands on care to clients, and assisted clients with one on one habilitation to maximize their skills and improve independence.
- Documentation of all activities in descriptive detail. The job also required Client Intervention Training (C.I.T. 1, 2, 3), to intervene when clients become a threat to themselves or others.
Nursing Assistant Extern
Chula Vista Care Center
07.2009 - 07.2009
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Excavation Laborer
Savedra Contracting Inc.
06.2008 - 08.2008
- Worked alongside team to accomplish work goals according to schedule.
- Utilized construction tools and machinery to effectively complete job site projects.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Operated a Bobcat to grade the building site, constructed walls, installed plants, borders and decorative rock.
Education
Bachelor of Arts - Geography And Environmental Sciences
University of Colorado Denver
Denver, COAssociate of Arts -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2015
High School Diploma -
Red Mountain High School
Mesa, AZ05.2010
Certified Nursing Assistant - Nursing
Pima Medical Institute
Mesa, AZ07.2009
Skills
- POS Inventory System Operation
- Customer Complaint Resolution
- Professional Driver
- Studied Computer Aided Design
- Microsoft Office
- Stocking and Replenishing
- Retail Merchandising
- Cash Register Operation
- Customer Service and Assistance
- Basic Math Functions
- High-Volume Environments
Certification
Level 1 Fingerprint Clearance Card. February 2016 to February 2022. State of Arizona Department of Public Safety. Card Number: 4303002046
Timeline
Merchandiser/Customer Service Cashier
Total Wine & More
12.2019 - 01.2020
Child Care Provider
Guthrie Mainstream Services
01.2017 - 06.2017
Transporter/Driver
Roadrunner Transportation Service
02.2016 - 09.2016
Customer Service Associate
McDonald's
11.2014 - 12.2015
Caregiver, Special Needs
Guthrie Mainstream Services
11.2009 - 07.2011
Nursing Assistant Extern
Chula Vista Care Center
07.2009 - 07.2009
Excavation Laborer
Savedra Contracting Inc.
06.2008 - 08.2008
Bachelor of Arts - Geography And Environmental Sciences
University of Colorado Denver
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Red Mountain High School
Certified Nursing Assistant - Nursing
Pima Medical Institute