Austin Froderman
Luverne,MN
Summary
At Walmart, I led teams to enhance customer satisfaction and store performance, leveraging problem-solving and basic construction knowledge. Known for dependable teamwork and adaptability, which significantly improved efficiency and sales through innovative merchandising and effective staff training. With an approach that prioritized customer loyalty and operational excellence, showcasing a blend of hard and soft skills essential for retail success.
Overview
7
7
years of professional experience
Work History
Deli/Bakery Team Member
Walmart
Sioux Falls, SD
10.2023 - Current
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
- Bolstered workplace morale by fostering a positive team dynamic among fellow staff members within the bakery department.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Assisted in inventory management to reduce waste and optimize product availability for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Inspected goods to establish accurate pricing and labeling.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Hardlines Team Lead
Walmart
Sioux Falls, SD
05.2023 - 10.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with locating merchandise and providing product information.
- Developed training programs for new team members to ensure consistency in performance and adherence to company standards.
- Collaborated with other department leads to drive cross-functional initiatives that boosted overall store performance.
- Oversaw merchandising efforts, ensuring attractive displays that showcased products effectively and stimulated customer interest.
- Analyzed sales data to identify opportunities for improvement, implementing targeted promotional activities that drove revenue growth.
- Ensured compliance with company policies as well as local, state, and federal regulations pertaining to retail operations within hardlines departments.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Meat/Fresh Produce Team Member
Walmart
Sioux Falls, SD
01.2021 - 05.2023
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance in produce department.
- Ensured product freshness, conducting regular quality checks and promptly removing any subpar items.
- Increased overall team efficiency through effective communication with coworkers during peak hours and busy shifts.
- Mitigated potential hazards within produce and meat departments by promptly addressing spills, broken equipment, or other safety concerns.
- Improved ordering accuracy by diligently tracking product movement using inventory management software tools.
- Maintained clean and sanitary work environment, adhering to company guidelines for food safety and hygiene.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Demonstrated adaptability in covering additional responsibilities as needed during staff shortages or high-volume periods in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Fresh Cap 1 Supervisor
Walmart
Worthington, MN & Sioux Falls, SD
07.2017 - 01.2021
- Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
- Assisted in selection of high-quality produce by establishing relationships with local suppliers and farmers.
- Reduced waste by closely monitoring product freshness and promptly removing expired items.
- Streamlined ordering processes for increased efficiency in stock replenishment and turnover rates.
- Increased sales by creating eye-catching displays that showcased seasonal produce and specials.
- Ensured proper temperature control of refrigerated cases to maintain food safety standards at all times.
- Facilitated communication between team members, fostering a collaborative work environment focused on providing exceptional customer service.
- Identified potential risks within workspaces or processes, implementing corrective actions to minimize hazards and ensure safe work environment for all employees.
- Conducted regular inspections of department equipment to identify maintenance needs before they became critical issues.
- Initiated cross-training opportunities for employees to expand their skillsets beyond their primary responsibilities within department.
Education
High School Diploma -
Worthington High School
Worthington, MN05.2010
Some College (No Degree) - General Education
Minnesota West CTC
Worthington, MNSkills
Work Prioritization
Problem-Solving
Honest and Dependable
Basic Plumbing knowledge
Basic Electrical knowledge
Basic Construction knowledge
Teamwork and Collaboration
Willing to learn and adapt
CAD design and 3d Printing.
Starting out with simple designs for household use! Working on making shelves, desk organizers, coasters, parts for repairing various things in my house.
Wood working
I enjoy working with my hands to build shelving, planters, carts, benches, anything that I may be able to use around home!
Timeline
Deli/Bakery Team Member
Walmart
10.2023 - Current
Hardlines Team Lead
Walmart
05.2023 - 10.2023
Meat/Fresh Produce Team Member
Walmart
01.2021 - 05.2023
Fresh Cap 1 Supervisor
Walmart
07.2017 - 01.2021
High School Diploma -
Worthington High School
Some College (No Degree) - General Education
Minnesota West CTC