Donna Ellsworth
Lyons,NY
Summary
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Deli/Bakery Team Member
Breens Family Market
Williamson, NY
10.2014 - 03.2017
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Customer Service Associate
Old Lamson Station
Phoenix, NY
10.2011 - 08.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
High School Diploma -
HW Schroeder High
Webster, NYSkills
- Safety and Cleanliness Standards
- Merchandise Recommendations
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Attention to Detail
- Item Ticketing and Pricing
- Merchandising and Display
- Customer Service
- Merchandise Receiving and Handling
- Register Opening and Closing
- Payment Processing
Additional Information
I have owned/operated an in-home day care. Have experience with all ages from new born to school age.
Day care classes, cpr training and basic medical knowledge. Accounts receivable/payable.
Animal lover - I have rescued, fostered and adopted dogs in need. Special need animals as well.
Training, medications, record keeping from years of personal experience.
Timeline
Deli/Bakery Team Member
Breens Family Market
10.2014 - 03.2017
Customer Service Associate
Old Lamson Station
10.2011 - 08.2014
High School Diploma -
HW Schroeder High