Austin Goffney

• Exhibited sales skills by generating an average of $11+ in additional revenue per sale/ rental, overcoming customer objectives, utilizing up-selling and cross-selling methods.
• Participated in the development of B2B, B2C, sales, advertisement concepts, community outreach, and an array of other marketing campaigns that enhanced operating profits, business volume, and rental fleet growth.
• Proved myself as a very valuable asset by getting promoted in 4 months to the " Best of the Best " program at George Bush Airport. During my time with the company I have consistently ranked in the top 10 of all sales categories during the fiscal year out of 175+ Management Sales Trainees.

• Negotiated prices, terms of sales and service agreements on daily basis using product knowledge and business communication.
• Identified prospective customers by using business directories and following leads from existing clients/customers.

• Continuously followed up with customers to ensure product and service satisfaction.

• Resolved customer concerns and helped increase customer retention by building relationships of trust and openness.

• Identified prospective customers by using business directories and following leads from existing clients/customers.

• Conducted market research to gather data on local real estate trends, property values, rental rates, and demographic information to assist agents
• Communicated with clients, tenants, and vendors through email, phone, or in-person meetings to address inquiries, resolve issues, and provide updates on property-related matters

• Assisted in promptly responding to a high volume of calls daily from customers, clients, and prospects
• Handled customer complaints or escalations with empathy, patience, and professionalism, escalating issues as needed to supervisors or managers
• Identified opportunities to promote additional products or services to customers
• Making outbound calls to prospective customers from a provided lead list
• Addressing concerns and challenges raised by potential customers to move the sales process forward

• Provided excellent customer service by assisting customers with their purchases and carrying bags to their vehicles if needed
• Communicated effectively with team members and supervisors to ensure smooth operations
• Reported any maintenance or safety concerns in the parking lot to the appropriate department or supervisor