Austin Grodzicki
Auburn Hills,MI
Summary
Hardworking Information Technology professional with exceptional interpersonal skills seeking to use my abilities to successfully fulfill any and all tasks given. My enthusiasm and strong work ethic will aid your company in meeting goals efficiently. With many years of customer service experience settings, as well as an expertise in web-based applications and services, my experience in and understanding of a fast-paced and dynamic customer service setting will help provide exceptional service to your company's clients.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Copart, Inc
Remote
02.2022 - Current
- Contacted auto repair shops and residents to obtain vehicle release information and schedule pickup for vehicles
- Contacted various insurance agencies to help facilitate successful vehicle pickup
- Contacted pickup locations and insurance agencies via phone, email, text messaging, and web messaging
- Entered appropriate information for dispatch to setup vehicle tows
- Handled charge entry for resident and auto repair shop compensation
- Used applications such as MiPhone, ADP, and Call For Release
- Recorded completed Call For Release assignments using Microsoft Excel.
Customer Service Representative
Hydra-Zorb
Auburn Hills, MI
07.2021 - 11.2021
- Handled customer inquiries and quickly resolved support issues
- Provided business and product information to customers
- Printed, filed, and e-filed important business documents
- Used applications such as Macola and Agility
- Used applications such as Outlook, Excel, and PowerPoint
- Handled email inquiries, inbound calls, and outbound calls
- Managed customer accounts
- Handled order entry for customer purchases.
Customer Service Representative
The Peak Ski and Sports
Keego Harbor, MI
09.2019 - 03.2020
- Handled customer inquiries and quickly resolved support issues
- Provided business and product information to customers in person and over the phon
- Managed returns for customers
- Used machinery and electronics to tune/repair skis, snowboards, and kayaks
- Provided boot, helmet, and ski fittings for customers young and old
- Traveled to different locations across the Metro-Detroit area to promote products.
Education
Bachelor of Science - Information Technology
Full Sail University
Online09.2022
Associate - General Studies
Oakland Community College
Waterford, MI05.2019
High School Diploma -
Waterford Kettering High School
Waterford, MI05.2017
Skills
- Customer service
- Microsoft Office 365
- Order entry
- Help Desk
- Project management abilities
- Data evaluation
- Report generation
- Promotional support
- Clerical support
- Problem-solving abilities
Timeline
Customer Service Representative
Copart, Inc
02.2022 - Current
Customer Service Representative
Hydra-Zorb
07.2021 - 11.2021
Customer Service Representative
The Peak Ski and Sports
09.2019 - 03.2020
Bachelor of Science - Information Technology
Full Sail University
Associate - General Studies
Oakland Community College
High School Diploma -
Waterford Kettering High School
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