- Surfing
- Playing Sports
- Fishing (fly, and regular)
- Disc Golf
- Watching Football
- Wakeboarding
- Bowling
- Raquetball
AUSTIN HIRSCHE
Salt Lake City,UT
Summary
Results-driven customer service and account management professional with a strong record of sales performance, customer retention, lead conversion, and revenue growth. Proven ability to manage high-volume customer interactions, build lasting client relationships, and consistently exceed performance goals. Recognized as a top-performing Customer Service Manager and Account Manager with a strong focus on customer happiness and business growth.
Experienced benefits consultant with strong focus on results. Skilled in benefits administration, compliance, and strategic planning. Known for effective team collaboration and adaptability to changing needs. Employers value reliability, analytical thinking, and communication skills.
Professional benefits consultant with extensive background in the field. Known for delivering impactful benefits programs and ensuring compliance with industry standards. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable. Expertise in benefits administration and stakeholder engagement.
Overview
1
1
Certification
11
11
years of professional experience
Work History
ACCOUNT MANAGER
ZIPLOCAL
Provo, UT
07.2024 - Current
- Recognized as the Top Account Manager for two consecutive years through exceptional sales performance, conversion, retention, and customer satisfaction.
- Generated over $20,000 in monthly recurring revenue (MMR) while focusing on customer retention and long-term account growth.
- Maintain one of the lowest cancellation rates while achieving strong conversion results and sustained account performance.
- Maintain a strong record of customer happiness by consistently going above and beyond to solve problems, build trust, and deliver value.
- Achieved high customer satisfaction by going above and beyond to solve problems, build trust, and deliver value.
- Maintained one of the lowest cancellation rates, contributing to strong conversion results and sustained account performance.
CUSTOMER SERVICE MANAGER
ZIPLOCAL
Provo, UT
07.2024 - 01.2025
- Managed high volume of customer needs with approximately 80 calls daily, ensuring timely follow-up and support.
- Generated up to $10,000 in monthly recurring revenue (MMR) through customer retention, upselling, and effective account management.
- Built strong customer relationships and proactively addressed concerns to improve retention and overall customer happiness.
- Developed strong customer relationships by proactively addressing concerns, enhancing retention and satisfaction.
Digital Marketing Consultant
XOLOGIC
American Fork, UT
08.2023 - 07.2024
- Concluded employment with Xologic in July 2024 before returning to ZipLocal.
- Professional Experience
- Managed client accounts, ensuring satisfaction and retention through effective communication and support.
- Developed strategic plans to enhance client engagement and drive business growth initiatives.
- I developed the foundation of their selling process restricting the whole selling tasting pricing and demographic of who we sell to.
- I built the team from one to 8 people
- I also grow the sales from 1000 dollars a month to 10k a month.
SENIOR BENEFITS CONSULTANT
GOHEALTH
Orem, UT
11.2020 - 04.2023
- Increased access to quality care for Medicare beneficiaries and businesses nationwide.
- Managed over 400 clients, identifying tailored coverage solutions to meet diverse needs.
- Achieved customer satisfaction rating of 4.8 out of 5.
- Helped Medicare beneficiaries and businesses increase their access to quality care across the country.
ACCOUNT EXECUTIVE
ZIPLOCAL
Provo, UT
08.2019 - 11.2020
- Organized digital advertising products to increase customer traffic and revenue for businesses.
- Managed projects and purchases to enhance company productivity.
- Organized digital advertising products designed to help businesses increase customer traffic and revenue.
- Maintained over 90% client retention through proactive relationship management.
ASSISTANT MANAGER
CHECK CITY
Herriman, UT
12.2016 - 08.2019
- Promoted to Assistant Manager after opening new store, demonstrating leadership potential and commitment.
- Contributed to the management team that drove an increase of approximately $125,000 in monthly revenue in the area.
- Organized products and the store environment to create a clean, welcoming customer experience, contributing to five-star Google reviews.
- Organized products and store environment to enhance customer experience, leading to five-star Google reviews.
CREDIT CONSULTANT
PROGREXION
Provo, UT
07.2015 - 08.2016
- Crafted strategies that enabled clients to achieve credit scores required for loans and financing.
- Achieved top salesman status for three months, recognized for maintaining highest post-sale customer retention.
- Analyzed client credit reports to identify improvement opportunities and recommend actionable strategies.
- Educated clients on credit management principles and best practices for financial health.
- Collaborated with team members to enhance client engagement through tailored consultation approaches.
Education
Bachelor's - Business Management
University of Utah
Salt Lake City, UT05.2019
Associate Degree - Accounting
Utah Valley University
Salt Lake City, UT05.2016
Skills
- Account management
- Client management
- Client retention
- Sales strategy
- Revenue growth
- Pipeline management
- Market analysis
- Networking skills
- Communication skills
- Leadership qualities
- Goal-oriented mindset
- Integrity and ethics
- Professional development
- Employee relations
Certification
Life Insurance License, Property & Casualty Insurance License, Health Insurance License, AHIP Certified, 2022, Taxing Certified, 2018, Credit Consultant, 2015, Security Awareness (Hacker Safety) Certified, 2022, Proficient in Excel, Word, and PowerPoint, Social Media Consultant, 2018, Diversity Consultant, 2019
Interests
Timeline
ACCOUNT MANAGER
ZIPLOCAL
07.2024 - Current
CUSTOMER SERVICE MANAGER
ZIPLOCAL
07.2024 - 01.2025
Digital Marketing Consultant
XOLOGIC
08.2023 - 07.2024
SENIOR BENEFITS CONSULTANT
GOHEALTH
11.2020 - 04.2023
ACCOUNT EXECUTIVE
ZIPLOCAL
08.2019 - 11.2020
ASSISTANT MANAGER
CHECK CITY
12.2016 - 08.2019
CREDIT CONSULTANT
PROGREXION
07.2015 - 08.2016
Associate Degree - Accounting
Utah Valley University
Bachelor's - Business Management
University of Utah